General Manager - Hospital & Valet Parking Operations - VPNE Parking Solutions : Job Details

Overview:The role of the Operations Manager is to facilitate an impressive operation with impressive team members providing exceptional service. This includes making a lasting impression on every patient and guest by engaging with our guests in a positive and friendly manner and developing a relationship with the client that brings the VPNE brand and mission to life.Responsibilities:Be a business leader through demonstration of professionalism and integrity.Work directly with the hospital client to set strategic plans to ensure each operation is running smoothly.Effectively direct, train and manage location staff including training and development of location assistant managers and supervisors.Perform financial management: maintain strict revenue control and manage profit & loss statement for location.Oversee payroll, staffing, Hours/OT and budget proactively.Understand and support key performance indicators for VPNE.Handle all team member relations issues in-house, using the People/HR as a resource when appropriate.Communicate with the People/HR team to understand and uphold processes and procedures.Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager.Ensure safety and risk prevention.Perform timely execution of each task on Client Service Plan.Mentor team members through ongoing coaching and training and foster a promotion from within cultureLead a positive and supportive culture to encourage growth opportunities for team membersEnforce VPNE policies across all locationsQualifications:Educational Requirements:Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to matchYears of Experience:5+ years' progressive responsibility with proven leadership experience.Prior experience in the parking or healthcare industry strongly preferred2+ years of account management2+ years of client retention and relationship buildingExperience working directly with clients and maintaining accountsStrong organizational and training skillsAbility to read, write and verbally communicate in EnglishBe at least 18 years of age.Possesses a valid Driver's License in state of residency.Be able to pass a criminal background check and RMV check when overseeing a valet operation.Possess organization skills.Availability to work a flexible schedule including nights, weekends, and holidays.Language Skills: Proficient in English both verbally and written.Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.Benefits:Paid weeklyMedical, Dental, Vision401K with a matchEducation ReimbursementGrowth & Promotion OpportunitiesDiscount programsShort-term disabilityAccident insuranceLife insurance#AlohaHC343