The General Manager is responsible for the entire operations of store. Responsibilities include coaching employees, overseeing the completion of all repairs, achieving annual financial targets, driving store revenues and CSI/NPS improvements. Additional responsibilities include (enter responsibilities here).
Duties/Responsibilities
- Manage the day-to-day operations of the facility, its employees and customer relations
- Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.
- Achieve annual/monthly sales and financial performance targets
- Review work orders, assigns tasks to employees and verify the quality of work performed.
- Market to other business to generate additional revenue opportunities.
- Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
- Resolve all customer-related and employee complaints.
- Recruit, interview and hire new employees to ensure adequate staffing.
- Oversee the training, development, corrective action and termination of all employees.
- Ensure all safety/OSHA policies and procedures are followed in compliance with federal, state, and local regulations and posted in facility.
- Other duties as assigned.
Experience/Skill Requirements
- 5+ years of prior management experience in a collision facility required. Prior collision center, production management and estimating experience preferred.
- High school degree required, bachelor's degree preferred.
- I-CAR certification and CCC (or similar management system) experience preferred.
- Effective leadership, customer service and delegations skills required.
- Ability to be analytical, problem solve and multi-task.
- Excellent oral and written communication skills.
- Working knowledge of Microsoft Office (Outlook, Word, Excel)
- Must have a valid driver's license and clean driving record.
- Must be able to work the following days and hours:
- Monday – Friday (8:00 a.m. – 5:00 p.m., edit as necessary)
- Every other Saturday (8:00 a.m. – 12:00 p.m., edit as necessary)
Physical Requirements
Essential physical requirements include:
- Ability to stoop, bend and kneel, squat, kneel and pulling
- Extended periods of kneeling, bending, squatting and stooping
- Carry and lift heavy objects (up to 50lbs)
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