General Manager - Sonesta International Hotels Corporation : Job Details

Job Description Summary:The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The GM is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this, the GM will work directly with Sonesta's marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology, and procurement services that support the hotels.

DUTIES AND RESPONSIBILITIES:• Deliver on the promise of Sonesta Service in all interactions with guests and clients.• Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.• Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.• Manage the direct sales activities of the hotel in partnership with the hotel's Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel's trade area.• Directly supervise the hotel's Director of Sales and partner with the above sales support team to create and execute the hotel's sales and marketing plan to secure the fair market share of business for the hotel.• Manage the overall seasonal demand strategy in partnership with the hotel's Regional Revenue Manager (RRM) regarding room type and length of stay pricing.• Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.• Regularly sell hotel rooms through direct client contact.• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.• Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs.• Manage the front office, housekeeping, and food and beverage operations of the hotel through the direct supervision of the Operations Manager.• Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.• Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.• Lead the development, implementation, and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company.• Ensure proper processes are in place to manage and report on the inflow of money in and out of the hotel.• Ensure proper processes are in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces.• Ensure proper processes are in place to manage and report on the human resources and benefits programs within the hotel.• Ensure proper processes are in place to manage and report on the proper use, maintenance, and location of all information technology hardware and software provided to the hotel.• Ensure proper processes are in place to manage and report on the purchasing of all supplies needed to manage the hotel.• Enforce hotel standards, policies, and procedures are in place within the hotel departments.• Act as Manager on duty as required.• Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services.• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:• Bachelor's degree in Hotel Administration, Business Administration, or related field preferred.• Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.• Ability to speak, read, and write fluent English; other languages beneficial.• Professional verbal and written communication skills.• Mathematical proficiency.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity