General Manager - The Bozzuto Group : Job Details

At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage, and maintain one-of-a-kind residences, as well as through an array of support and consulting services. Building community within our organization enables us to build better communities for all.

Everyone at Bozzuto is focused on delivering exceptional experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, living out a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion, and the pursuit of perfection, we're inspired and empowered to reach higher, achieving our fullest professional and personal potential, and be truly extraordinary.

As a General Manager (GM), your primary responsibilities include:

• Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Bozzuto
• Inspiring the team to effectively execute sales, marketing, and operational activities that achieve budgeted occupancy and customer retention goals
• Managing the financial performance of the property in accordance with the established budget
• Effectively coaching all team members to understand how they contribute to the big picture
• Creating and delivering timely and accurate financial and operational performance reports to clients and ownership groups that clearly explain operational effectiveness, trends, and variances
• Cultivating and maintaining strong, loyal relationships with all constituents—owners, residents, employees, and vendors
• Being an expert on the competitive marketplace and effectively coaching the team to proficiency in differentiating the community and Bozzuto from competition
• Partnering with consumer marketing to implement marketing strategies that position the community as a destination for people seeking engaged and enriched living experiences
• Creating an operating environment that assures consistent guest satisfaction and yields outstanding customer satisfaction ratings and community reviews
• Working weekends when prospective residents are out looking for their new home—one weekend per month with two days off during the week
• Inspiring the professional growth and development of all team members by encouraging knowledge sharing and collaboration
• Supporting participation in training and educational opportunities

• Building a motivating environment that encourages your team to give their very best
• Coaching in the moment and providing team members with opportunities to develop their skills while simultaneously developing your own
• Proactively managing the performance of all team members through performance reviews, regular constructive feedback, and development/growth plans
• Connecting with people by engaging in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Taking responsibility for customers' problems, making sure they're solved and treating them like you would your best friend
• You play an active role in making certain the community is impeccable
• You roll up your sleeves and assist team members—no job is “below your pay grade”

• A College Degree
• 5+ years of experience in the property management, hospitality, or retail industries
• A track record of success building, developing, and retaining high-performing teams
• A track record of building and maintaining strong relationships with clients, investors, ownership groups, and vendors
• Experience managing a budget and/or P&L
• Proficiency with industry software (YARDI), apps, and computer programs
• Strong financial skills with a basic knowledge of generally accepted accounting principles (GAAP)
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• A real estate license (or willingness to obtain within 90 days of hire) where applicable

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver exceptional experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters, and health and wellness.

• Competitive compensation: Salary range: $95,000-$105,000
• Health & wellness benefits: We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave: We provide 20 days of paid time off plus holidays.
• Retirement planning: We offer a 401k program with a company match.
• Tuition reimbursement: Plus, many other programs to support career development and growth.
• A place you belong: We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer EOE/M/F/D/V.