General Manager - The Plunge House® : Job Details

THE PLUNGE HOUSE® - CHARLOTTE, NC: is seeking an experienced Director of Operations to oversee sales and operations for first flagship location.

The Plunge House® is the nation's newest cold and hot plunge recovery center focused on providing a highly accessible option to the fitness community to recover faster through the modality of contrast therapy using cold plunges, saunas, and hot water in a 30 minutes regiment. This location will be our flagship location with plans to scale to over 500 locations in the next 5 years across the country through franchising.

The Plunge House® was founded by the Founders of Relentless Brands®.

POSITION & OPPORTUNITY:

This position has the ability for upward mobility at a quick pace with how fast we plan to scale The Plunge House® across the country. Not only will this position be responsible for the overall sales and operations of the house, but will also assist the founders in the overall strategic development of the foundational brand infrastructure. The right person for this position should have a passion for health, fitness, and recovery along with being an incredibly strong leader that is self motivated, driven, and has a track record of high performance.

REQUIREMENTS

• 3+ years of sales experience or membership sales leading a team
• The ability to develop and execute sales training programs
• Ability to work independently and collaborate with the Founders
• Execute a results driven relentless approach to achieving all presale goals
• Operate with a sense of urgency in achieving daily, weekly, and monthly KPI goals
• Assist in the development of brand standards, operation manuals, and SOP's
• Foster The Plunge House® community and culture inside and out of the facility
• Develop and execute new member acquisition and retention plans
• Proactively address your locations hiring needs by identifying your team's strengths and areas of opportunity
• Make hiring decisions based on the needs of the business
• Ensure all company-wide initiatives are executed in/out of the facility
• Acknowledge your team's wins and create a culture of recognition
• Provide in-the-moment feedback and coaching to your team when necessary
• Oversee the onboarding, training, and development of all new hires
• Be an expert on facility-specific and company-wide operational procedures and policies
• Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
• Use discretionary judgment to ensure TPH® brand standards are being followed and communicated with ROM
• Ensure facility-level goals & operating budgets are achieved
• Perform monthly evaluations of all direct reports and provide mentoring for improvement
• Evaluations should include a one-on-one meeting to review performance notes.
• Plan, attend and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence
• Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.)
• Ensure that the facility is clean, maintained, and operationally sound
• Provide and maintain the highest level of customer service
• Must possess the ability to resolve conflict
• Engage and monitor internal communication
• Proficiency with computers and Studio software

QUALIFICATIONS

Education: Bachelor's Degree in a related job field, a plus

Knowledge + Experience: Minimum of 3 years of previous sales experience (highly preferred); minimum of 2 years of management experience (highly preferred); experience in the Health and Fitness Industry (preferred); Experience in Customer Service/Hospitality (preferred)

Soft Skills: Self-motivated and driven sales professional; excellent communication and organization skills required; ability to effectively give training presentations to small groups, with previous experience in training/mentoring; basic computer skills (MS office and basic software programs); compliance with the TPH® Brand; ability to work flexible schedules as needed, including weekends and holidays

SALARY & BENEFITS:

• Base Salary (based on experience) + Bonus
• Direct Access To The Founders & Unlimited Potential For Growth Opportunity
• Benefits & Health Insurance
• 2 Weeks PTO