General Manager - Arlo Hotels : Job Details

Arlo Wynwood, part of the Arlo Hotels portfolio, is seeking a dynamic General Manager.In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it!Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.SUMMARY DESCRIPTION:

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. This position focuses on preparation of budgeting, strategizing, planning, organizing and directing all hotel services, inclusive of all front-of-house and back-of-house operations while embodying the culture of Arlo Hotels.

RESPONSIBILITIES AND AUTHORITIES:

• Treats guests with courtesy and respect in a variety of situations.
• Displays honesty and integrity.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates, inspires and develops team members.
• Creates preventive maintenance programs for consistency of the product.
• Ensures updated safe work environment.
• Motivates team members to be consistently engaged in serving others.
• Builds strong partnerships with internal customers and outside vendors.

SPECIFIC DUTIES:

• Embodies the values of Arlo and is culture driven in their performance.
• Possesses excellent communication and leadership skills.
• Works well both independently and as part of a team.
• Displays comfort in being a change agent and creating a welcoming environment.
• Displays confidence and thinks clearly under pressure.
• Solves problems both with team members and third-party partners operating within the hotel.
• Monitors the performance of the hotel through verification and analysis of the hotel's guest satisfaction system and financial reports.
• Proactively initiates items required to remain aligned with the budget and goals.
• Enjoys negotiating and creating win-win situations for customers, owners, partners and all operational team members alike.
• Oversees and directs the daily operations for all hotel operations inclusive of food & beverage outlets.
• Directs, implements and maintains a service and management philosophy which serves as a standard to respective department heads and staff.
• Designs and implements training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
• Develops and implements strategies to ensure seamless service delivery while maximizing revenue and management costs.
• Develops and directs the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost-efficient manner.
• Assists in leading safety initiatives and security provisions.
• Protects and enhances hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.

REQUIREMENTS:

• A minimum of 5 - 8 years previous General Manager experience in lifestyle, full-service hotels.
• (Miami and/or South Beach experience an asset.)
• Intensive, direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering.
• Previous experience in managing and leading in-house Food & Beverage Department & Events.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction.
• Previous experience managing third-party or leased space arrangements.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees.

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