General Manager - Confidential : Job Details

The General Manager of a mixed-use community is responsible for overseeing the day-to-day operations of a property that includes both residential and commercial spaces. This position involves a balance of managing both the residential and retail components, ensuring tenant satisfaction, maximizing operational efficiency, and driving the profitability of the community. The General Manager will supervise a diverse team, implement strategic initiatives, and ensure the property is maintained at the highest standards while fostering a vibrant and harmonious environment.

Key Responsibilities:

1. Operations Management:

• Oversee management of residential, commercial, and amenity spaces.
• Coordinate on-site teams (property management, leasing, maintenance, security).
• Ensure compliance with building codes, safety standards, and company policies.
• Address tenant concerns and ensure success of commercial tenants.
• Plan community events to promote tenants and enhance the property's appeal.
• Manage parking facilities to meet the needs of both residential and commercial tenants.

2. Financial Management:

• Develop and manage the property's operating budget, ensuring cost control and profitability.
• Monitor rent collections, operational costs, and leasing activity.
• Negotiate vendor contracts for cost-effective services without compromising quality.
• Adjust rental rates and leasing strategies based on market trends and demand.
• Identify ancillary income opportunities (e.g., parking, service fees, event space rentals).
• Evaluate vendor services, manage utility costs, and explore energy-efficient solutions.

3. Vendor & Contract Oversight:

• Manage vendor relationships and service level agreements for maintenance, janitorial, landscaping, and security.
• Negotiate contracts for essential services (e.g., cleaning, HVAC, landscaping).
• Ensure contract compliance and performance monitoring.
• Oversee common area maintenance (CAM) charges for fairness between tenants.

4. Leasing & Tenant Relations:

• Supervise leasing activities for high occupancy rates and tenant satisfaction.
• Implement marketing strategies to attract and retain tenants.
• Resolve tenant inquiries and complaints promptly.
• Manage lease renewals and retention strategies.

5. Property Maintenance & Enhancements:

• Oversee property maintenance to ensure cleanliness and safety.
• Manage capital improvements and renovations.
• Coordinate with vendors for routine services and larger property upgrades.

6. Community Engagement & Marketing:

• Develop and implement marketing strategies to promote the community and attract new tenants.
• Plan community-building events and initiatives.
• Build partnerships with local businesses and organizations to enhance visibility.

7. Team Leadership & Development:

• Lead and mentor the property management team, fostering a positive work environment.
• Ensure staff training in property management systems and best practices.
• Conduct performance reviews and provide feedback to support staff development.

8. Risk Management & Compliance:

• Monitor and enforce safety and security protocols.
• Oversee insurance and emergency response plans.
• Ensure vendor contracts comply with safety and regulatory standards.
• Manage safety and risk protocols to ensure a safe living and working environment.

9. Strategic Planning & Reporting:

• Develop and implement strategies to enhance operational performance and tenant satisfaction.
• Prepare regular reports on financial performance, occupancy rates, and tenant feedback.
• Analyze market trends to ensure competitiveness and alignment with market demands.

Qualifications:

• Education: Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field (or equivalent experience).
• Experience: 5-7 years in property management with 3-5 years in a leadership role, preferably in mixed-use or multi-family properties.
• Certifications: Property management certifications (e.g., CAM) preferred.

Skills:

• Strong financial management skills, including budgeting, forecasting, and expense control.
• Experience with lease negotiations and contract management.
• Familiarity with legal regulations (e.g., Fair Housing Act, ADA compliance, local building codes).
• Expertise in managing both residential and commercial tenants.
• Strong leadership, communication, organizational, and problem-solving abilities.
• Leadership and team management
• Excellent communication and customer service skills
• Proficiency in property management software and Microsoft Office Suite
• Organizational and decision-making skills
• Ability to multitask, prioritize, and work under pressure
• Understanding of building systems, maintenance, and safety regulations

Work Conditions:

On-site work with occasional evening or weekend availability for tenant emergencies or events.

Ability to lift up to 15 pounds for distributing documents and materials.