General Manager - Love Farms : Job Details

Love Farms Cape Cod – General Manager Position

Company Description

Love Farms was founded in 2020 as a small-scale, diversified family farm nestled in West Dennis on Cape Cod, Massachusetts. We are dedicated to sustainable farming practices across 10-acres of land, with active cultivation on about 2 acres. Our diverse offerings include a wide range of vegetables, fruits, flowers, and herbs, alongside the care of laying hens, Kune Kune pigs, and dairy goats.

Our 10,000 sq. ft. farm-to-table restaurant and event space is currently under construction on our farm property with the grand opening expected in June 2025. This architecturally stunning new venue will welcome a multi-generational customer base for counter-service breakfast, lunch and dinner as well as late night bites and drinks. A more elevated dining experience will feature our intimate, five-course chef's tasting dinners that will require reservations.

Love Farms will have 230 seats for regular dining service and will host weddings, corporate events, and conferences. Live music from our outdoor stage will be a nightly feature during the high season featuring artists from multiple genres.

Our menus will showcase our farm's organic bounty as well as other local farm partners all of whom from share our passion for organic and regenerative practices. In addition to dining, we aim to create an immersive experience through educational tours. These paid tours will provide guests with hands-on learning about vegetable and livestock farming, regenerative and organic methods, and the opportunity to interact with our young piglets, goat kids and chicks in the breeding program.

Join us on this exciting journey as we cultivate community and connection through unforgettable dining and educational experiences.

Job Title: General Manager

Location: Love Farms, West Dennis (Cape Cod), Massachusetts

About Us: Love Farms is a small-scale, diversified farm committed to sustainable practices and community engagement. As we prepare to launch our 10,000 sq. ft. farm-to-table restaurant and event space, we're looking for an experienced General Manager to lead our team and ensure a seamless opening and operational excellence for years to come.

Position Overview: The General Manager will be a critical member of our executive team and the first major hire for our restaurant. The GM is responsible for overseeing all aspects of operations, ensuring seamless experiences, and fostering a positive work environment for our dedicated team. As a key leader, the General Manager is accountable for achieving financial targets, maintaining the Farm's reputation, and continuously enhancing guest satisfaction.

Key Responsibilities:

• Operational Leadership: Oversee daily restaurant and event operations, ensuring efficiency in both front-of-house (FOH) and back-of-house (BOH) settings. Develop and implement strategic plans to achieve the company's objectives and long-term goals. Monitor the maintenance of facilities, ensuring safety, cleanliness, and adherence to regulations. Ensure the resort complies with all applicable laws, regulations, and industry standards.

• Team Management: Recruit, train, and manage a diverse team of over 100 staff members during peak season. Provide inspirational leadership to all departments and encourage teamwork and collaboration; foster a culture of exceptional guest service and employee engagement. Set performance standards and provide ongoing coaching and feedback. Encourage professional growth and promote a positive work environment.

• Collaboration: Work closely with the Assistant General Manager, Farm Manager, and Executive Chef to create a cohesive team focused on delivering exceptional service and high-quality food and drink. Collaborate with the marketing resources to create and implement effective sales and marketing strategies; identify opportunities to promote the Farm and enhance its market position.

• Customer Experience: Enhance guest satisfaction through excellent service and engagement, cultivating a welcoming atmosphere that reflects the farm's values. Address guest feedback and complaints promptly, striving for resolution and guest retention. Implement strategies to attract new guests and retain existing clientele.

• Financial Oversight: Manage budgets, financial reports, and inventory control to achieve consistent profitability while maintaining quality standards. Monitor and manage the resort's financial performance, ensuring profitability and cost-effectiveness. Prepare and oversee budgets, revenue forecasts, and financial reports; implement strategies to increase revenue and control expenses.

• Event Coordination: Oversee the planning and execution of events and deliver a memorable experience for guests. Uphold the resort's brand standards and ensure a consistent level of excellence in services.

• Sustainability Practices: Champion the use of local, organic ingredients and sustainable practices throughout operations.

Qualifications:

• Proven experience as a General Manager in high-volume food and beverage management, with a strong background in both FOH and BOH operations.
• Passion for local, organic food and a commitment to sustainability. In-depth knowledge of best practices and industry trends.
• Exceptional leadership skills with the ability to manage and inspire a large diverse team effectively.
• Strong organizational and multitasking abilities, especially in a fast-paced environment to handle multiple responsibilities and prioritize effectively.
• Excellent communication and interpersonal skills to effectively interact with guests, staff, and stakeholders.
• Proficiency in using relevant software applications and technology for operations management.
• Experience business acumen with the ability to analyze financial data and make informed decisions to drive profitability to include budgeting, financial reporting, and inventory management.
• Familiarity with agricultural practices is a plus.

Education and Experience:

• Bachelor's degree in business administration, or a related field and/or Master's degree is a plus.

• Minimum of 5-7 years of experience in the hospitality industry, with at least 3 years in a managerial or executive role.

• Proven track record of successfully managing a resort or a large-scale hospitality establishment.

Physical Requirements:

• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.

• Must be able to sit, stand or walk for an extended period or for an entire work shift (range from 8-12 hours).

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Work environment includes a fast-paced bar setting with varying noise levels.

Reporting Structure: The General Manager will report directly to Dennis Leary from the family ownership group and will play a key role in shaping the future of Love Farms as we start this exciting new chapter.

Why Join Us? Love Farms is family-owned and born from our passion for building and strengthening community thru great food, drink and music. Just as the restaurant is being built from the ground up, so too is your opportunity to build a team of professionals dedicated to creating memorable experiences and fostering a strong connection to our local community. If you are passionate about food, leadership, and sustainability, we invite you to apply and help us bring our vision to life.

To Apply: Please submit your resume and a cover letter detailing your relevant experience and passion for sustainable dining to: [email protected].