General Manager - Outstanding In The Field : Job Details

Boris and Horton is NYC's first health dept approved dog-friendly cafe! We offer a safe and joyful dining room that fosters community between pups and customers as they enjoy our curated menu of food and beverages. We serve gourmet coffee and pastries, an all-day cafe menu, and a curated selection of beers and wines from our cafe, and our dog-friendly dining room allows customers a place to relax, work or connect with fellow patrons while their pups romp freely. We frequently host events such as breed meetups, birthday parties, comedy nights, and trivia, and partner with local rescues to host adoption events. It's the happiest place in NYC!

The General Manager at Boris and Horton is the owner's right-hand person and a beloved face of our café to our guests (and their pups!). This role is all about bringing the café's fun, community-driven, and dog-loving vibe to life. From crafting a warm and welcoming environment for both humans and canines, to leading the team with a thoughtful, hands-on approach, this person will ensure that every aspect of the café runs like a well-oiled machine. This person will work closely with the owner, front-of-house, and back-of-house teams to ensure smooth operations, high standards, and exceptional guest experiences. The ideal candidate is a hands-on, detail-oriented leader with a passion for people and dogs, who thrives on organization and efficiency while fostering a welcoming atmosphere.

• Overall Operations: Oversee the café's daily operations, including managing P&L, handling administrative tasks, and ensuring everything runs smoothly.
• Reports & Recommendations: Provide weekly cost reports to the owner with suggestions to improve efficiency, cut costs, and increase profitability.
• Menu & Costs: Manage food, menu, and packaging costs while maintaining quality and fun.
• Financial Oversight: Work with bookkeeping to track inventory, ensure record-keeping accuracy, and manage large sums of money.
• Customer Experience: Set the tone for a warm, playful, and authentic guest experience, leading by example in service standards.
• Compliance & Safety: Ensure the café meets all health and safety regulations to keep guests and their dogs safe.
• Inventory Management: Order supplies, track inventory, and ensure readiness for high-volume periods.
• Cost Control: Maintain food, labor, and controllable costs within the company's guidelines.
• Customer Care: Address and resolve customer complaints with a solution-focused approach.
• Brand Knowledge: Stay informed about the café's brand and menu to lead confidently and authentically.
• People Management: Collaborate with the owner to ensure smooth onboarding, policy enforcement, and employee record management.
• Team Supervision: Oversee both FOH and BOH staff to ensure productivity and operational efficiency.
• Technology: Be proficient with the Toast/POS system, ensuring smooth transactions and troubleshooting as needed.
• Quality Control: Oversee food and beverage preparation to ensure consistent execution of menu items and specials.
• Additional Tasks: Take on special projects or challenges as needed to support the café's success.

• Minimum 1 year of experience as an Assistant General Manager or General Manager in the food service or hospitality industry.
• NYC Food Protection certification required.
• Experience leading teams in customer service or production environments.
• High school diploma or GED preferred.
• Proficient in POS systems, with Toast experience a plus.
• Strong ability to work in fast-paced environments and manage multiple tasks.
• Accountability in cash handling and attention to detail.
• Excellent communication skills and customer-service focus.
• Ability to stand for long periods and lift up to 50 pounds.
• Reliable, punctual, and committed to great personal hygiene.

The General Manager will be integral in maintaining the heart of Boris and Horton—creating a fun, organized, and community-focused space where guests, dogs, and the team always feel at home.

This position is salaried, 75k-100k.

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February 28, 2025