General Manager - Benchmark Hospitality at DU : Job Details

Opening Post Information: Posted Date 5 days ago (2/11/2025 10:49 PM)

Opening ID 2025-51733

# of Openings 1

Job Locations US-CA-Santa Cruz

Department: Hotel Operations

Position Type: Regular Full Time

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Welcome to Hotel Paradox, situated in the captivating city of Santa Cruz, CA, and proudly part of the Pyramid Global Hospitality portfolio. Offering 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox is more than just a place to stay—it's a space that blends comfort with career opportunities. In the vibrant atmosphere of Santa Cruz, Hotel Paradox embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are woven into the fabric.

What a great opportunity to lead the team at the unique Hotel Paradox, a Marriott Autograph collection property, in Santa Cruz!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities:

• Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the resort and work towards achieving them.
• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management:

• Oversee all operational departments including front office, food & beverage, housekeeping, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.
• Create and manage the hotel's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
• Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
• Maintain health and safety standards for guests and staff.

Qualifications:

• A proven track record as a successful leader in a hotel General Manager role.
• A minimum of 7 years of progressive hospitality management experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Full-service Marriott and F&B experience preferred.
• Strong owner relationship skills.
• Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

The compensation for this position is $175,000.00/Yr. - $200,000.00/Yr. based on qualifications and experience.