General Manager, Owens Companies - TBWA\Chiat\Day : Job Details

The General Manager will oversee and manage all operations of Owens Companies. This position will be responsible for day-to-day activities including customer and team satisfaction, upholding quality and safety standards to maintain the company infrastructure. This position will ensure company policy and procedures are adhered to and performance goals are in place and met. The General Manager also plays a critical role in customer relations by providing efficient problem-solving skills and building lasting relationships.Responsibilities:Ensure a safe working environment with 100% compliance on all company and industry standards.Provide strong customer communication, satisfaction and conflict resolution.Meet with key customers as needed to ensure their satisfaction with provided services.Work collaboratively with your leadership partners to leverage the overall company scale.Responsible for financial performance and technician utilizationHelp develop and support sales strategies to drive revenue growth and market expansion.Responsible for key operational & sales personnel direction and decisions (with support of the President)Establish and/or monitor KPIs for departments and employees to detect opportunities or risk within your branch.Support all departments with sound growth strategy and operational execution plans.Conduct regular “All Hands” meetings with your team to communicate key company updates, upcoming training/development opportunities and any other critical topics.Assists in recruiting, training, and coaching team members.Provide guidance, discipline and coaching to support all team members.Instill a culture of accountability and pride in individual & team performance.Involvement of billing oversight and collection effortsComplete tasks or projects assigned by President or Astra Group PresidentMinimum Qualifications:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to draft reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.Proactive, eager and takes initiative.Bias to action with a strong urgency and ability to learn quickly.Growth mindsetPrioritizes people development and empowers leaders.Has experience building, leading, inspiring and motivating large teams.Strong self-awareness and a keen instinct to continually grow.Demonstrated financial acumen, strategic planning skills, and strong analysis skills.Critical thinking skills and ability to understand data.P&L Ownership and overall business strategyCommercial Instinct - understands the short and long-term implication of decisions.Education/Experience:High School diploma or GED and 10 years' experience work in a fast-paced service department or within the mechanical/construction industry--OR—Bachelor's degree in mechanical engineering or related field and 5 years' leadership experience within the mechanical/construction industryPreferred QualificationsFamiliarity with MCAA / MSCA / PHCC / AIA Guide Lines / Trade TrendsWHATS IN IT FOR YOUWe offer a competitive salary along with an industry-leading performance bonus based on the profitability of their projects along with the overall company performance.100% employer paid health insuranceHealth Savings Account (HSA) Plan100% employer paid life insurance401k Retirement Plan with employer contributionsEmployer paid time offOpportunities for Career Growth & DevelopmentQuality Oriented Company CultureApply for this job *indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf#J-18808-Ljbffr