General Manager Parking Operations - Miami - ZipRecruiter : Job Details

Job Description

The General Manager ensures a safe and efficient parking operation, while delivering service that exceeds our customer/client's expectations. They are responsible for all aspects of operating multiple locations in a specified geographical region including an account management team, revenue control, safety, and client relations. If you're a responsible individual with a knack for enhancing operations and strengthening client rapport, we've got a role just for you! Perfect candidate must be bilingual- English and Spanish.

• Prepare daily, weekly, and monthly operating reports as required.
• Manage large workforces extended across multiple locations.
• Build strong client and stakeholder relationships.
• Enforce contractual obligations within the region/portfolio of sites.
• Review profit and loss statements, adjustments, and variance reports on a monthly basis; make necessary adjustments to achieve budget goals.
• Use respectful communication to assist clients, stakeholders, employees, and guests with their questions, problems, and concerns, and address escalated concerns.
• Work in tandem with business development, managers, launch, and other team members to add business and expand our company's role in the region.
• Supervise location management and/or frontline staff, including delegating tasks, coaching, monitoring performance, and ensuring compliance with all company standards.
• Develop and maintain client relationships, providing proactive information on managing locations, past performance, new strategies, promotions, and competitive analysis.
• Communicate professionally with guests, clients, and teammates.
• Immediately respond to reports of accidents, incidents, or safety concerns.
• Monitor maintenance of the facility and associated premises to ensure cleanliness, safety, and compliance with standards; supervise ongoing maintenance projects to ensure quality and timely completion.
• Recruit, select, and train new managers and/or frontline employees; develop an onboarding plan for new employees to ensure success.
• Act as the main point of contact for clients or Property Managers; attend location meetings as appropriate and respond to client requests to maintain a good working relationship.
• Market the company's services to potential clients and customers.
• Assist in the preparation of marketing proposals to bid on new business.
• Represent and promote the company in the community, with local civic and professional groups, and seek to develop a professional and responsible corporate image.
• Other duties as assigned and modified by the supervisor.

• Proven record of accomplishment in meeting or exceeding established sales targets.
• Strong decision-making skills with the ability to analyze situations or issues, determine options, and select the most effective solutions in a timely and efficient manner.
• Superior organizational and time management skills with the ability to balance multiple projects in a fast-paced environment and flexibility to accommodate unexpected situations.
• Strong communication and business writing skills, both written and verbal.
• Exceptional customer service skills.
• Ability to develop effective working relationships with internal and external parties.
• Excellent interpersonal skills for a large client base, yet a smaller personalized work environment.
• Bachelor's degree or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• 3-5 years of experience in real estate management and/or the parking industry.
• Previous supervisory experience.
• Experience in account management.
• Valid Driver License.

Annual Discretionary Incentive plan: Designed to align pay with performance.Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.Life and Insurance: Company paid basic life and Short-Term to secure your future with essential protection for you and additional options for your loved ones.401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.