GENERAL MANAGER, SOHO - AMIRI : Job Details

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**General Manager, SoHo**

Soho NYC (Retail) / Retail New York City / Full Time **Purpose and objective:** AMIRI is looking for a General Manager for its soon-to-be open retail location! This key store leadership role will be responsible for supporting retailbusiness objectives by achieving, maintaining, and driving the following: - Sales Responsibilities - Retail Operations - Personnel Management - Detail-Oriented in-Store Operations

Working alongside and reporting to the Management team, the GM will be a strong and charismatic leader who thrives building relationships with both internal and external parties. The GM will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal GM knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be! **Sales Responsibilities**

+ Motivate staff to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.

+ With the Director of Stores, analyze and interpret sales figures and CRM activity to develop employee and store goal targets.

+ Develop and execute strategies for sales generation to meet goal targets.

+ Oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary.

+ Maintaining awareness of local & luxury market trends and monitoring local competition activity.

+ Building relationships with local and VIP clients; works closely with the PR department and coordinates events.

+ Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate.

+ Thoroughly train team in line with AMIRIs customer service best practicesfrom greeting customers, to closing sales, to handling challenging client issues in line with Company standards.

+ In coordination with the Corporate team, complete visual merchandising directives as required in a timely manner.

+ Stay up to date with local, industry, and luxury trendsaddressing with Director of Stores.

+ Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.

+ Partner with Director of Retail Operations to train team on loss prevention best practices.

+ Complete regular COVID, Safety, and Compliance audits for the HR/Facilities team. Complete regular monthly safety trainings with staff.

+ Serve as the COVID safety officer, completing local certification courses as well as administering COVID health and safety-related guidelines at the store level to ensure safety of clients and staff.

+ Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition. Train staff on common workplace injury prevention, specific to the store location.

+ Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure staff is aware of the expectations for cleanliness, health, and safety.

+ Motivate, guide, encourage, and support all store staff.

+ Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management.

+ Lead the recruitment process in coordination with HRfrom sourcing throughout new hire onboarding.

+ Partner with Merchandising and Sales teams to complete regular product and/or promotional knowledge with each new collection with all staff.

+ Partner with Human Resources to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks.

+ Regularly update the staff on business performance, Company initiatives, and other relevant updates.

+ Train staff on all required/essential duties of each position.

+ Create and publish schedules weekly, in line with local guidelines and regulations.

**Desired Experience & Talent**

+ 2-3 years' progressively responsible luxury retail management, directly supervising a non-exempt employee population.

+ Strong familiarity with the AMIRI brand, aesthetic, and narrative.

+ Experience working locally.

+ Strong familiarity with local and federal labor laws.

+ Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.

+ Additional language skills a plus.

**Salary & Benefits**

+ Base range $100k - $120k

+ Performance bonuses

+ Full package benefits including medical, dental, vision

+ Voluntary disability and life insurance

+ Paid paternity leave

+ 401k match

+ Growth and collaborative opportunities

+ Unlimited PTO policy - we trust our employees to manage their time!

**Who we are**

AMIRI is a modern luxury brand that incorporates elements of California lifestyle and American Rock n'? Roll established in 2014. We are a fast-growing LA-based company and we're looking for visionary individuals who are creative and have an entrepreneurial mindset.