GENERATOR SERVICE MANAGER - Hunt Electric Corporation : Job Details

** Hunt Electric Corporation/ECSI**

** Generator Service Manager**

Bloomington, MN 55420

**COMPANY OVERVIEW**

Hunt Electric Corporation is a national design build electrical contracting firm grounded in the simple, powerful concept of performing efficient, quality work.We value **trust, relationships, performance, reward, safety, and diversity** . Our loyalty is to our clients, our communities and our employees in more than 40 states. We offer a competitive compensation and benefits package including:

We are continually seeking individuals who are passionate about the electrical design and construction industry who want to contribute to our company growth. If you are passionate, love what you do and hold yourself to a standard of excellence, we want to hear from you!

**ROLE AND RESPONSIBILITIES**

Responsible for building and maintaining effective customer service for internal and external Hunt Electric customers by utilizing excellent communication skills, in depth knowledge of customers workflow requirements and company services.

* Manage and prioritize the daily assignments and scheduling of technicians for service and maintenance work orders.

* Acts as the first point of contact for all calls (sales, billing, questions, etc.) and can include night and weekend service calls. Schedule Sales Calls and maintain 3rd party sales lead process.

* Build and maintain strong relationships with existing customers. Create new relationships with prospective customers.

* Collaborate with all Hunt divisions to effectively serve customers.

* Generate work orders, purchase orders, subcontracts, master service agreements and approve invoices.

Maintenance

* Write up and monthly management of repeat billing for maintenance and monitoring.

* Maintain customer listing.

Installs

* Pull permits, coordinate install schedules with customers and set up inspections.

* Issue Master Service Agreements and coordinate with subcontractors for final connections.

Warranty

* Write up warranty work orders and file paperwork with Generac.

* Follow up to ensure payment.

* Send credit memos to AP.

Warehouse

* Oversee, organize and inventory incoming and outgoing parts.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**

* High School Diploma and 3-5 years experience in customer and account management.

* Strong track record in Customer Service.

* Must have a high degree of organization and the ability to coordinate multiple priorities, resources, deadlines and projects with minimal supervision.

* Cooperative attitude and the flexibility to changing priorities is key to success.

* Ability to work across departments and skill levels.

* Outstanding organizational and time management skills.

* Ability to meet deadlines under pressure.

* Ability to prioritize and to work independently.

* Must have solid written and verbal communication skills.

* Ability to build strong working relationships with internal and external business customers.

**PHYSICAL REQUIREMENTS**

* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines.

* Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl.

* This position requires the ability to lift files, open file cabinets, and bend or stand as necessary.

* This position may occasionally lift up to 25 pounds.