Genesys SME - Aptask : Job Details

About Client: The client is a global technology, consulting, and digital solutions company with problem-solving abilities and an emphasis on developing ingenious solutions that allow its clients to remain competitive, profitable, and secure in an evolving business environment. Client anticipates and leads change to remain in the leader's quadrant for profitable growth, driven by partnerships with globally leading hyperscales like AWS, Google Cloud, and Microsoft. It has built strong capabilities in new as well as existing technologies such as cloud, data, and digital, pioneering new frontiers. Rate Range: $100-$110/Hr Job Description:

• Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc.

Responsibilities:

• Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration
• Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques
• Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
• Ability to create omni-channel experience in integration with multiple digital channels
• Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features
• Collaborate with cross functional team for creating optimal solution and development

About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected] .