Global Key Account Director - Global Growth Industries : Job Details

Global Growth Industries provided pay range

This range is provided by Global Growth Industries. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$160,000.00/yr - $175,000.00/yr

Additional compensation types

Annual Bonus

Position Title:

Global Key Account Director

Position Summary:

The Global Key Account Director is responsible for supporting and directing the growth of a defined set of Company's key customers. This critical role will report directly to the Vice President, Global Sales & Marketing and collaborate closely with other team members to develop, execute, and evolve three-year strategic plans that are centered on customer success and growth.

Key Duties and Responsibilities:

• Develop multi-year Customer Leadership Plans to drive customer-valued business solutions, revenue growth and achievement.
• Ensure operational success, which includes, but is not limited to management of forecasting, contracting, purchase orders, quotes, issue resolution, day to day customer inquiries, site visits, etc.
• Lead the understanding of production patterns and drivers through consistent measurement, reporting and analysis by customer facility and in totality.
• In conjunction with a cross functional team, plan and execute growth plans through innovative technology development, targeting and adoption.
• Ensure internal and external SLAs/KPIs are met through consistent measurement, reporting, planning and execution utilizing Salesforce CRM/CPQ in compliance with Net Present Value (NPV) analysis.
• Significantly expand current relationships and business across all levels; proven ability to understand customer businesses and drive recognized customer improvement.
• Support the team in ensuring leads are quickly followed up on and moved through the product development lifecycle.
• Establish and grow a healthy pipeline that is a 3-5x multiplier of annual revenue targets.
• Manage customer portals for Request for Quotes/Proposals.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• A minimum of 10 years' demonstrated experience working within key customer management, account management, or sales roles.
• A minimum of five (5-8) years' experience working within the medical industry.
• A high sense of passion, positivity and urgency in providing world class customer service and support.
• Hunter mentality with an innate ability to identify, qualify and close opportunities.
• Demonstrated experience with account planning in complex customer structures.
• Proven record of establishing strong customer relationships in highly technical, solution-oriented environments.
• Proven ability to establish and expand meaningful, long-term relationships with senior executives and other key stakeholders within key customer business/operating units.
• Proven ability to develop, execute and manage significant revenue and growth.
• Demonstrated ability to effectively work cross-functionally and influence indirectly to grow revenue, deepen customer penetration and forge alliances.
• Strong business and professional acumen with an ability to work effectively across all levels of the organization.
• Strong technical knowledge coupled with a consultative sales approach.
• Excellent presentation and communication skills.
• Previous B2B CDMO experience, preferred.
• Documented success working with the top medical device companies, preferred.
• Working familiarity/experience with Sales Methodologies and Salesforce, preferred.

Seniority level:

Director

Employment type:

Full-time

Job function:

Sales, Management, and Business Development

Industries:

Medical Equipment Manufacturing

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