Global Security Operations Center Operator - Centene : Job Details

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. *This position will be in-office at our Clayton, MO Headquarters. Schedule will be Second Shift, Sunday-Thursday 2p-11p CST* Position Purpose: Responsible for monitoring the physical security and safety of the corporation's employees, facilities and property, organization wide. Using a wide assortment of security related systems; various business intelligence sources; open-source media, internet and proprietary tools, the operator is required to detect, analyze, and alert others regarding any adverse conditions. Operators are responsible for the processing of physical security related service requests; assessing and processing incoming data; and determining in real-time the content and priority of reporting.

• Monitor security and safety conditions within the environment using a wide assortment of security related systems; various business intelligence sources; open source media, internet and proprietary tools, e.g. closed circuit television, assess control, analytics, etc.
• Monitor and regulate facility access and egress of authorized pedestrian and vehicle traffic.
• Operate applicable physical security systems and devices, e.g. closed circuit television, access control and analytics.
• Processing of physical security related service requests; assessing and processing incoming data; and determining in real-time the content and priority of reporting.
• Respond to emergency situations; document security and safety incidents; send incident notifications in real time and follow up notifications regarding incident updates and clearances.
• Maintain telephone and/or radio communications with physical security staff, business partners and property management.
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency.
• Process and evaluate information received, prioritizes calls and dispatch required field personnel and agencies as needed; act as a liaison between customer and other departments to resolve issues; escalate customer concerns to management when appropriate.
• Perform other duties as assigned by management.
• Complies with all policies and standards. Education/Experience: High School Diploma or equivalent required. 2+ years in the Physical Security industry, or related field. Experience in operations center environment preferred. Familiarity with physical security systems, such as access control, CCTV, and alarming preferred. Ability to obtain and maintain St. Louis City & County Security Officer License Upon Hire required. Pay Range: $18.66 - $31.73 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act