Global Support Agent - FedEx : Job Details

Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines. Essential Functions. Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines. Perform other duties as assigned. Minimum Education High school diploma or GED. Minimum Experience Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility. Knowledge, Skills and Abilities Strong personal computer (PC), analytical, organizational and communication skills. Job Conditions Some travel required. Preferred Qualifications: Ability to support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends. Ability to assist in resolving complex customer account issue...Support, Agent, Global, Processing, Technology