Google Contact Center Specialist - Navtech : Job Details

Google Contact Center Specialist

Navtech

Job Location : Atlanta,GA, USA

Posted on : 2024-12-24T20:41:35Z

Job Description :
Job Description: Job Title: Google Contact Center Specialist Location: Atlanta GA -Day 1 Onsite Duration: 6+ Months Minimum Qualifications:
  • Good knowledge of the Google Contact Center AI solution
  • Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
  • Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL, or NLP
  • Excellent command over spoken, written, and business communication skills
  • Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course
    • Job Requirements:
  • Can configure, set, administer, and customize the CCAI solution per custom requirements
  • Experience in delivering complex AI (or) DA projects
  • Experience coding using one or more languages such as Python, Scala, Java, and Go, combined with DataStructures, algorithms, and software design
  • Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
  • Knowledge of data flow and dialog flow in CCAI applications
  • Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
  • Implementation of chat virtual agent
  • Implementation of voice virtual agent
  • Integrating agents with third-party applications, data sources, API, etc
  • Deep knowledge of options for storing parameters and fulfilling user requests
  • Knowledge of taking actions with fulfillment
  • Testing and Logging
  • Knowledge of how to draw insights from recordings
  • Environment Management
  • Identification and implementation of best practices for the design and deployment of virtual agents
  • Identify key aspects, such as security and compliance in the context of contact centers
  • Knowledge of methods of compliance with Federal Regulations
    • Miscellaneous Requirements - Good to have:
  • Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
  • Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
  • Workflow-based implementation and understanding of multiple business domains or processes
    • Thanks for your valuable time!!!Best Regards, Kevin Smith | PH: +1 224-###-#### | [email protected]| [email protected] Talent Acquisition Lead |NAVTECH INC |www.navtechusa.comDisclaimer: We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. If you are not interested in receiving our emails, please reply with a REMOVE in the subject line and mention all the email addresses to be removed along with any email addresses, which might divert the emails to you. We are sorry for the inconvenience.
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