GSOC Manager On-Site - Garda World Security : Job Details

GSOC Manager On-Site

Garda World Security

Job Location : New York,NY, USA

Posted on : 2025-01-26T12:04:52Z

Job Description :

Job Description

GardaWorld – Security Services

High Level GSOC Manager – On Site

High Level Computer Skills Required - Experience with CCURE 9000 and Genetec Preferred

Compensation: $120,000 - $125,000 per year

Shift: Monday to Friday, Mornings

You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring!

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we're the very best at what we do. Perhaps you are, too.

In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We're experts at protecting people and assets. We're also growing everywhere and expanding in multiple locations. If you're a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out – and thrive – here, too.

At GardaWorld, we know your compensation is important, so we provide competitive hourly starting rates for every market we're in. We're growing our team in New York, NY.

Job Responsibilities specific to this opportunity include, but are not limited to:

  • Overseeing operations of the GSOC to ensure a thorough and positive representation of GardaWorld Security Services.
  • This GSOC Manager will own customer relationships with globally significant institutions with coverage responsibilities focused in Latin America and the US.
  • Responsible for overall program progress, contract management, cost control, financial reporting, scheduling, quality assurance and control, and safety.
  • This position candidate understands the importance of a large scale Global SOC model, and the need to monitor/interact with localized SOC's.
  • Understanding of all platforms within client facilities, including alarms, fire panel, door alerts, intrusions, entrapments, etc. Including protocol responses, understanding of alarms, proximity to personnel for response measures and communication required.
  • Ability to absorb intelligence, including internal/external events, within facility as well as in proximity bands surrounding facilities. Communicate information including necessary response based upon potential impact to facility.
  • Monitor and understand potential client travelers, assets. Communicate intelligence per protocols with specific details including potential impact to travelers/assets.
  • Have clear understanding of SOC operator responsibilities. GSOCM should be able to transition to Operator with ability to perform at expected levels.
  • Understands Technology, including identification/understanding active/dead panels.
  • Global Security Operations Center Manager responsibilities include, but are not limited to:

  • Supervise the day-to-day service provided to the client and ensure service is of the highest standard.
  • Develop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staff.
  • Meet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfaction.
  • Participate in the selection, orientation, training, and continual development of staff assigned to the account.
  • Ensure 100% payroll and billing accuracy.
  • Ensure 100% compliance with federal, state, and local regulations in assigned account.
  • PREFERRED QUALIFICATIONS

  • Must be fluent in English.
  • Must have experience working in a large Global Command Center.
  • Excellent interpersonal, verbal, and written communication analytical and presentation skills are required.
  • Candidate must possess demonstrated decision making, problem solving, and negotiating skills.
  • BASIC QUALIFICATIONS

  • At least 5 years of corporate security management experience required.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
  • Fluent in Spanish preferred.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Possess at least a bachelor's degree or equivalent required.
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