Guest Reception Representative - Hilton Hotels : Job Details

Job DescriptionGeneral supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally atall times in both appearance and communication with guests and fellow associates.* Greet all guests in a warm and professional manner.* Understand and follow all processes as outlined in the Guest Training Manual SOP.* Maintain a positive working relationship with Sales, Marketing and Admin.* Distribute and collect Guest Registration Forms assisting guests with any questions they may have.* Accurately assign guests to a Sales Representative in the order they arrive.* Ensure all information is updated in Concierge from the guest registration within a timely fashion.* Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.QualificationsRequirements:* High school diploma or equivalent* 1 year of general office experience.* 1 year of Customer Service experience* Intermediate knowledge of MS Office applications* Must be willing to work weekendsPlease note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ( Bluegreen ) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated. Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE