Guest Reception Representative - Hilton Hotels : Job Details

Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:* Greet guests warmly and professionally, whether in person or over the phone.* Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.* Follow processes outlined in the Guest Reception Training Manual SOP.* Maintain positive working relationships with Sales, Marketing, and Administrative teams.* Distribute and collect Guest Registration Forms, assisting guests with any inquiries.* Accurately assign guests to Sales Representatives in the order of their arrival.* Ensure timely updates of guest information in Concierge.* Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.Benefits: Joining our team comes with a range of benefits, including:* 401(k) plan* Dental insurance* Vision insurance* Health insurance* Paid time off* Employee discounts, and more!Why Us:* Company growth: Experience being part of our expanding success.* Customer satisfaction: Contribute to the satisfaction of our valued customers.* Passionate team: Join a team that values customer obsession.Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!