Guest Reception Representative - Hilton Hotels : Job Details

As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include: Greet guests warmly and professionally, whether in person or over the phone. Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. Follow processes outlined in the Guest Reception Training Manual SOP. Maintain positive working relationships with Sales, Marketing, and Administrative teams. Distribute and collect Guest Registration Forms, assisting guests with any inquiries. Accurately assign guests to Sales Representatives in the order of their arrival. Ensure timely updates of guest information in Concierge. Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary. Benefits:Joining our team comes with a range of benefits, including: 401(k) plan Dental insurance Vision insurance Health insurance Paid time off Employee discounts, and...Guest, Representative, Sales Representative, Retail, Hotel