Guest Relations Ambassador (Part-Time) - See Rock City : Job Details

Summary

Provides excellent guest service across the organization by performing the following duties: answers incoming calls and processes/routes appropriately; greets and provides assistance to guests visiting the hospitality office; provides administrative and clerical support as needed across various teams.

Responsibilities

• Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values.
• Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values.
• Administers Guest Relations Desk responsibilities five (5) days a week, including weekend and holidays on a regular schedule.
• Answers all incoming calls in a positive, friendly, and professional manner, providing information and encouraging potential guests to visit our attractions.
• Greets and assists both guests and partners visiting the office.
• Maintains Guest Relations desk and office area in a professional and inviting manner.
• Sorts and distributes daily mail and faxes.
• Maintains lost and found items.
• Inventories and orders office supplies as needed.
• Provides general clerical and administrative support to the Guest Experience Support Team as needed.
• Receives and fulfills brochure requests as requested by potential guests.
• Places accounts payable checks in envelopes and distributes as instructed on a weekly basis.
• Performs other duties as assigned

Qualifications

• High school diploma or general education degree (GED).
• Minimum 6 months experience in guest/customer service environment preferred.
• Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
• Possess an outgoing, friendly personality and the ability to provide excellent guest service.
• Ability to communicate and interact effectively in one-on-one and small group situations.
• Ability to answer and process several phone calls at once.
• Ability to present a professional image to guests and partners.
• Excellent attention to detail.
• Ability to effectively present information and respond to questions from a group of managers, guests, or the general public; read and analyze business correspondence; to develop and write reports.
• Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money.
• Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
• Required to regularly use hands and fingers. Ability to lift/move up to 20 pounds. Required to walk, stoop, kneel or crouch frequently. Must be able to stand regularly.

Compensation details: 12.95-13 Hourly Wage

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