GUEST RESPONSE TEAM AGENT- (CALL CENTER) - Dufresne Spencer Group, LLC : Job Details

Ashley Furniture Home. Store, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Guest Response Team Agent. The ideal candidate is responsible for monitoring the daily service orders, ER tickets and daily communication with our market locations. - - NOW OFFERING ON DEMAND PAY - - OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off (PTO) Opportunity for advancement Medical, Dental, Vision, & Retirement Benefits Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: Review, process and close all incoming Emergency Response tickets, service orders, exchanges, re-selects, return to vendor, extended warranty claims daily that are assigned to Guest Response Team. Filling in for Guest Response Team Generalist team members during absences and peak work times. Monitoring, organizing, and coaching call center team on a day to day basis. Continuously thinking of ways to promote individual and team development for call center impr...Call Center, Agent, Monitoring, Technology, Guest