Guest Service Agent - The Greenbrier Hotel : Job Details

Job DescriptionPosition: Guest Service Agent Department: Front DeskPrimary Responsibilities:• Maintain a warm, friendly and professional demeanor at all times• Professional speech and ability to communicate effectively and pleasantly• Check guests in and out according to hotel standards• Setting up and settling guest accounts according to accounting processes• Great phone etiquette• Maintain control of room keys• Ability to balance room inventory• Assist in accommodating guest requests• Be able to maintain bank handling according to standard operating proceduresSecondary Responsibilities:• Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive• Maintain knowledge of resort amenity, dining, and activities• Arrive promptly for any shifts scheduled• Keeping the office clean and orderly (front and back offices)• Other project or duties to meet guest needsNormal Working Hours: (Shift, days)• Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtimeTo be successful in this position, the ideal candidate must meet the following criteriain addition to The Greenbrier Service Standards for All Employees.Past Work Experience Requirements:• Prior hotel and / or customer service experience preferredEducational Requirements:• High School Diploma or G.E.D.• Pursuing hospitality or related degree preferredTechnical Requirements: • Basic computer skills• General knowledge of office and telephone procedures• Knowledge of basic accounting functions• Experience with Opera (Property Management System) and Knowcross is beneficialRequired Supervision:• Reports to Front Office Supervisor and Front Office Manager• Must be able to work independently and make sound business decisionsOther Requirements:• Consistent demonstration of the Twelve Greenbrier Values• Commitment to the job• Flexible with regards to schedulingEntry level positionComputer ExperienceSoftwareLevel (Beginner, Intermediate, Advanced)Word ProcessingWORDBEGINNERSpreadsheetDatabaseProgrammingCalendarsInternetHardware InstallationTechnical SkillsSkill Level (Beginner, Intermediate, Advanced)Typing (WPM) BEGINNERData EntryOtherLocation of WorkYesYesXIndoorsHeatedXOutdoorsBelow GroundTemp. FluctuationsXElevated AreasPersonal Protec. Equip. ReqWork PosturesContinuous (up to 8 hrs. in an 8 hr. shift)Frequent (up to 5.5 hrs. in 8 hr. shift)Infrequent (up to 3 hrs. in an 8 hr. shift)Rarely(up to .5 hr in 8 hr. shift)StandingXSittingWalkingClimbingBending/ StoopingXOverhead ReachingArm/Hand MovementXHand/Eye CoordinationOther (Define)*Requirements are subject to change