Guest Service Agent - Sonesta International Hotels Corporation : Job Details

The Guest Services Agent (GSA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The GSA serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift. Job Description. DUTIES AND RESPONSIBILITIES: - Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta. G. U. E. S. T. standards. - Register guests, issue room keys, and provide information on hotel services and room location. Answer phonesin a prompt and courteous manner. - Accurately process all cash and credit card transactions in accordance with established procedures including butnot limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. - Responsible to maintain ...Guest Service, Agent, Service, Guest, Hotel, Retail