Guest Service Leader - Wally's Operating Company LLC : Job Details

Guest Service Leader

Wally's Operating Company LLC

Job Location : Fenton,MO, USA

Posted on : 2024-09-27T05:28:11Z

Job Description :
All candidates should make sure to read the following job description and information carefully before applying.Position Description

Wally's cashiers work as a member of the Guest Service Team and are responsible for providing great guest service while processing cash, debit, credit, and check transactions using the point-of-sale system. Successful Guest Service Leads are able to supervise, train, and work positively with cashiers. They are able to accurately count drawers, balance the cash register, make change, record purchases, process returns, and scan items for sale.

Responsibilities and Duties
  • Provide an upbeat, polite, pleasant guest experience, performing duties in a timely fashion.
  • Using standard operating procedures, proactively respond to customer complaints, correct difficult circumstances, and report to the Guest Service Manager when needed.
  • Supervise small teams of maintenance personnel in the completion of daily tasks.
  • Assist in the team member evaluation process.
  • Assist in the team member corrective action process.
  • Ensure correct counts by cashiers in the cash drawer at the beginning and end of the work shift.
  • Serve as a mentor to cashiers and follow company policies when training.
  • Possess an extensive knowledge of cashier standard operating procedures and the Wally's Emergency Action Plan.
  • Utilize BLAST guest de-escalation procedures to assist cashiers with potential problems, ensuring outstanding guest service.
  • Perform other duties as assigned; required flexibility in scheduling including nights, weekends, and holidays.
    • Position Requirements
  • High school diploma or GED preferred.
  • 1 to 2 years prior guest/cashier experience preferred.
  • 1 year of supervising small teams is preferred.
  • Dresses appropriately for the position; keeps self well-groomed.
  • Consistently at work and on time; ensures work responsibilities are covered when absent.
  • Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to communicate, instruct, and guide the guest service team.
  • Basic math and cash handling skills.
  • Must be able to work in a fast-paced environment.
  • Ability to apply common sense understanding to carry out written and oral instructions.
  • Ability to deal with problems using standard operating procedures.
  • Guest Service Leaders are regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
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