Guest Service Representative - Running Aces Casino & Racetrack : Job Details

Guest Service Representative

HIRING FOR A PART TIME POSITION!

• Location: On-site, Running Aces Casino - 15201 Running Aces Blvd, Columbus, MN 55025
• Schedule: Shifts include nights, weekends and holidays.
• Perks: 401k (full & part time), Discounts and more!

Responsibilities

• Responsible for the first line interaction with guests of Running Aces Casino, Hotel & Racetrack on a daily basis.
• Responsible for providing excellent Customer Service by having a Can Do and friendly attitude.
• Answering all incoming phone calls with a pleasant and professional manner, answering questions or directing calls accordingly.
• Monitor all materials that are available to the public to ensure that information is current and monitor the supply for ongoing needs and inventory.
• Assist guests with concerns, questions, and inquiries.
• Get to know our top players and guests and build rapport with them daily.
• Sale of merchandise, general medications and other supplies. Check for valid identification with every tobacco purchase.
• Daily review of the merchandise presentation and inventory to ensure there are adequate items for sale to the guests.
• Take pride of ownership of the Aces Rewards Front Desk by keeping a clean and tidy work environment.
• Monitoring the Front Desk and Lobby to ensure the area is clean and kept up.
• Understanding the resources available to you as a Team Member.
• Other job duties as assigned.

Job Requirements

• Must be approachable, dependable, reliable, pleasant, positive and professional with a strong ability to work with other team members, good listening skills, patient and friendly.
• Knowledge of current events, promotions, and activities.
• Ability to handle guest issues in a friendly and Can Do attitude, seek the answer from other areas if you are unable to answer the specific question and/or concern, and promptly respond to the guest.
• Must be 18 years of age or older.
• Excellent communication, customer service and organizational skills required.
• Ability to operate computers including knowledge of Word, Excel, Outlook and word processing.
• Ability to work with numbers and cash handling experience.
• Ability to lift up to 25 pounds.
• Must be available for varying shifts and days, including nights and weekends.
• Knowledge of the Bravo and Micros system a plus but not a requirement.