Guest Service Representative - Q Hotels Management : Job Details

LOOKING FOR FRONT DESK ASSOCIATEAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our family. Here, you will find a place where your personality and ideas are as appreciated as the work you do.WHAT WE'RE LOOKING FORA warm people-oriented demeanorA team first attitudeA gift for paying attention to the smallest detailsMust be willing to work any of the following shifts as scheduled without exception6:00 AM - 2:00 PM2:00 PM - 10:00 PM10:00 PM - 6:00 AMMust be able and willing to lift/push/pull up 15lbsMust have reliable transportationTHE IMPACT YOU'LL MAKENo matter whether a guest arrives weary from their travels, or excited for a vacation, you know what to do to make them feel at home. They will appreciate the cozy lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.WHAT YOU'LL DO

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Willing to cross train
• Start and maintain breakfast
• Laundry when needed

PERKS YOU DESERVETeam spirited coworkersEncouraging LeadershipDiscounts on hotel roomsYOU'RE WELCOMED HEREOur highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.