Guest Service Representative - Hampton Inn & Suites Tupelo, MS : Job Details

**Kana Hotel Group Mission Statement**Kana Hotel Group aims to be one of the most admired hotel companies in the industry, driven by exceptional service quality. We will achieve this by fostering a friendly atmosphere among our employees and providing the highest quality service and value to our guests.**Team Growth and Development**We seek individuals passionate about the hospitality industry who want to grow with us, from Team Members to General Managers and the Regional Support team. Most of our leadership roles are filled by promoting from within the company. As a member of our team, you are expected to contribute your talents and energies to enhance the work environment and improve our services. In return, we offer opportunities for career growth and advancement.**Employee Benefits**Kana Hotel Group is proud to offer the following benefits:- Medical- Vision- Dental- 401K- Immediate pay (earned wage access)- Vacation time- Sick time- Holiday pay- Bonus opportunities- Brand-specific employee discounts- Long-term and short-term disability- Life insurance**Primary Responsibilities**- Greet guests and manage check-in/check-out procedures.- Follow all cash and credit card procedures as per hotel and brand standards.- Check the house count to determine room availability for the day.- Review the credit limit exception report and obtain additional approval if necessary.- Check expected departures for the day and process checkouts or extend stays as needed.- Update housekeeping room status as received from the housekeeping department.- Balance departmental transactions using the daily activity report at the end of your shift.- Perform cashier shift changes when cash balances.- Explain hotel promotional items to guests during check-in and provide them upon request.- Inform guests about various hotel amenities (e.g., free breakfast, spa, fitness center, voicemail) during phone or in-person conversations.- Respond promptly to guest inquiries or complaints; offer alternative solutions if requests cannot be met.- Demonstrate a commitment to guest service by being hospitable and accommodating.- Document any guest accidents by completing the accident report form.- Exhibit the ability and flexibility to work various shifts, including evenings, weekends, and holidays.**Education and Experience Requirements**- High school diploma or GED preferred.- One year of hospitality experience required.- Customer service experience required.- Experience handling cash and credit card transactions.- Strong attention to detail.- Knowledge of hotel layout, amenities offered, and standard operating procedures.- Familiarity with the local geographical area, including businesses, services, major highways/streets, and community events and attractions.**Equal Employment Opportunity Statement**Our company provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.ment, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.