Guest Service Representative | Part Time | CFG Bank Arena - Spectra Experiences : Job Details

Provide consistent, world-class hospitality throughout all premium spaces. Conduct pre-event walk throughs of premium spaces to ensure expectations are met for premium members. Proactively welcome and assist guests. Identify opportunities to create memorable experiences and lasting relationships with members. Understand, retain, and communicate safety and security measures Display professional demeanor including positive body language and effective communication. Works to resolve guests' compliments and concerns in accordance with the arena's policies and procedures. Manage lines and provide directions to premium locations and other arena amenities. Perform thorough ticket checks, scans, and access for valid entrance into premium spaces. Maintain clear portals, aisles, and access paths for guests, staff, and emergency services. Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services. Collaborate with Premium Services department...Guest Service, Part Time, Representative, Service, Hospitality, Guest, Retail