Guest Service Supervisor - Carter Hospitality Group : Job Details

Benefits:

• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Do you like to make sure guests feel at home and make their process easy all while working in a beautiful environment? Carter Creek Winery Resort and Spa is looking for this person to work as our Front Desk/Guest Service Supervisor. Our Resort propery has 78 Villas, entertainment, restaurant, spa and award winning wine and beer. It is a one stop shop for the Hill County Traveler. Visit us a What is expected from you:

• Oversee the day to day operations of the Guest Service Agents
• Serve as agent when needed to assist guests
• Help to train agents on skills and customer service responses
• Respond to resort reviews and report all reviews to management
• Talk on the phone and assist with reservations
• Work with Resort managers on guest experiences
• Assist with set up of lobby and breakfast preparations if needed
• Inventory control of front desk store
• Oversee resort amenities for guest rooms and welcome letter for guests
• Afternoon Shift
• Typical schedule Wednesday through Sunday, but varies based on occupancy
• Must be willing to work weekends and holidays
• Must be willing to be on call every other week for staff questions and resort issues
• HS Diploma or equivalent; Bachelor's degree preferred.
• One to two years related experience
• Knowledge of core computer programs and aptitude for working with new systems and software
• Aptitude for customer solutions and customer service

What we will do for you:

• Benefits to include insurance, paid holidays after 90 days
• 401K Retirement + match after 1 year
• Discounts on property stays, wine, beer, retail, and spa
• Training on our resort systems to include our phone system, reservation system and resort amenities
• Work in a well lit, indoor environment
• Guide your experience in a resort environment and hospitality