Guest Services Agent - REMOTE - Insight Global : Job Details

A client of Insight Global is in need of a Digital CX Agents to join their existing team. Within this role you will be focused on providing best in class Guest Support for guests ordering in-store, and across apps/websites.Other responsibilities include but are not limited to: Effectively identify guest issues, providing adequate and accurate resolutions in a timely mannerWorks to achieve Digital Operations goals meeting Quality and Productivity KPI'sFollows process protocols and optimizing workflow when process is not adhered toIdentifies and proactively escalates to effectively resolve guest issuesEngaged in training requirements and actively reviews all resources providedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & ExperienceHighly guest oriented with a drive to get to the root of issuesSelf-starter with a proven track record of meeting and exceeding, goalsStrong communication skills and adaptability in fast-paced environmentsMinimum 2 years Customer Service experienceExperience with Zendesk, Freshdesk or other ticketing systems Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.