Guest Services Coordinator - Girl Scouts of Western Washington : Job Details

Job Type TemporaryDescriptionSpend the summer with the Girl Scouts of Western Washington exploring misty Lake Langlois and our gorgeous 486-acres of rainforest at Camp River Ranch. This lakefront property, nestled in the foothills of the Cascade Mountains, is home to an exciting opportunity called Camp S'More. Campers of all ages experience a wide variety of camp activities based on their interest.The Guest Services Coordinator plays a vital role at camp by providing customer service to campers, guests, visitors, and camp staff before, during and after their time at camp. This position is the primary guest point of contact after a Camp S'More reservation is booked. Duties include but aren't limited to checking in individuals arriving at camp, checking out groups leaving camp, communicating camper/guest needs and concerns to the reservation, program, and property teams, tracking attendance data, and overseeing the camp store. Must be willing to work evenings and weekends, with the majority of working hours being Friday through Sunday. This position will average 20-30 hours per week; however, some weeks may be up to 40 hours and others could be less than 20 depending on camp reservations. Overnight communal housing is available; however, staff are not required to stay on camp. Meals will not be provided, however space to cook and store food is available.The full pay range for this position is $21.76 - $22.50 per hour, with the starting rate dependent on previous employment at GSWW camps. This seasonal position will be from June 5th to September 4th, 2025. Girl Scouts of Western Washington values diversity, equity, and inclusion and we foster a welcoming, inclusive work environment. We are an equal opportunity employer, and we do not discriminate based on race, color, religion, age, national origin, gender, veteran status, sexual orientation (heterosexuality, homosexuality, bisexuality, and gender expression of identity), marital status, or the presence of any physical, sensory, or mental disability, or any other protected classification under applicable laws. RequirementsEssential Duties and Responsibilities

• Responsible for ensuring check-in and check-out procedures with guests/campers are followed, including cleaning
• Answer information requests in a timely, professional manner along with relaying messages to camp program staff, property staff, site reservation team, and the GSWW camp management team
• Responsible for overseeing all aspects of the camp store including set-up, tear-down, inventory management, processing sales, and coordinating with the Retail team as needed
• Ensure the safety of all campers during their stay by modeling all policies, procedures, and protocols
• Maintains a guest-friendly atmosphere
• Provide quality service and resolve concerns to all customers in a timely manner
• Participate in camp life by assisting with activities, campfire, staff training, meetings, and camp cleaning as needed
• Carry out established duties regarding camper/guest health, safety, and program goals
• Exhibits good judgment and risk management assessment skills
• Assume other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

• Proven good judgment in anticipating and preventing accidents, risk management, and effectiveness in emergencies
• Ability to maintain confidential information
• Organized, detail-oriented, and takes initiative
• Desire and ability to answer phones, providing customer service to guests
• Strong teamwork skills with the ability to train and supervise others
• Ability to drive a golf cart and/or camp vehicle to respond quickly to guest needs
• Ability to prioritize tasks and work independently of close supervision

Supervisory Responsibilities

• This position has no supervisory responsibilities of camp staff members

Education and Experience Required

• 18+
• High School Diploma/GED
• Desire and willingness to work outside in a variety of weather conditions.
• Valid Driver's license for at least 5 years, clean driving record, and ability to drive a 12-passenger van
• Current CPR and First Aid or willingness to obtain (will be offered during staff training)
• Ability to receive instruction and supervision

Preferred Skills and Experience

• 21+ years old
• Previous experience working in a Girl Scout and/or camp settings
• Experience with guest services and/or hospitality industry
• Previous experience answering phones and using a copy machine
• Previous experience with Microsoft Office Suite

Work EnvironmentSummer camp is a fast-paced outdoor working environment with long hours. Employees are frequently exposed to loud noises, sensory stimulating situations, and physically demanding activities. Employees should feel comfortable with:

• Working outside in all weather conditions including heat, inclement weather, and specific environmental realities (humidity, wind, bugs, lake water)
• Working long hours outdoors with irregular schedules including early mornings, weekends, and evenings
• Demonstrate emotional resiliency and regulation to handle extended, repeated stressful situations appropriately
• Walking over unpaved, uneven, hilly terrain multiple times a day
• Must be physically able to perform necessary duties as assigned for the safety of all campers and guests
• Responding to emergencies including utilizing skills to administer First Aid/CPR when necessary
• Maintaining constant supervision and observation of program participants while assessing risk and participant safety
• If choosing to reside on camp, living conditions will be in a communal setting with limited privacy

Salary Description $21.76 - $22.50 per day