Guest Services/Front Desk Supervisor - Residence Inn : Job Details

Job Type Full-time, Part-timeDescriptionSUMMARY:Assist Management in all departments in the effort to generate profit, meetor exceed budget expectations and maintain operational/guest standards.Directly supervise Rooms Departments, including Front Office, Breakfast,Housekeeping as assigned to ensure standards are being met andoperational efficiencies are being completed.ESSENTIAL FUNCTIONS:1. Train and motivate department personnel teams2. Participate in the MOD Program (working regular weekends will berequired)3. Check all daily reports and respond/advise accordingly your findings4. Ensure guest special requests are fulfilled5. Communicate with other property leaders in ensuring all guestscomplaints and compliments are responded to in a timely manner6. Monitor posting of guest charges to minimize a loss of revenue7. Train within the rooms department and be able to serve and assistguests within other jobs of the department including but not limitedtoo, Front Desk Agent, Breakfast Attendant, Housekeeping, andServer.211. Monitor room availability and utilize FOSSE & MARSHA to ensurehotel is maximizing room revenue and availability12. Update FOSSE & MARSHA availability from cancellations and arrival/departure date changes13. Ensure that an effective cash control system is in place and that allcredit card, check cashing policies are adhered to14. Oversee GSS scores for the entire hotel and prepare action plans withother Leaders for improvement when/if needed15. Focus on team member morale and attitude16. Develop a culture where guest service is the main focus17. Ensure team member attitude is consistently welcoming & positive,with a we're always on-stage mentality18. Ensure all team members are aware of anticipating guests needs19. Ensure all department are compliant with all required trainings,including but not limited to: Shaping Service/Commitment toClean/Loyalty Training, TIPS (or current tip training), Safety (PETRA),DLZ (Digital Learning Platform), Marriott Trainings, etc.20. Be present and actively oversee breakfast21. Conduct frequent Housekeeping, Breakfast, Maintenance & FrontDesk inspection for: Cleanliness/Sanitation/Safety/BrandStandards/Etc.22. Educate all departments on Emergency Procedures (binder location,etc.)23. Establish effective departmental communication through currentsystems, Meetings, and ongoing training (coaching and counseling)24. Ensure daily stand-up is being held with positive energy & usefulinformation327. Assist GM in compiling and completing EOM (End of Month)packet28. Carry our any reasonable request by Management29. Ensure you are always leading by examplePlease note this job description is not designed to cover or contain acomprehensive listing of activities, duties, or responsibilities that arerequired of the employee for this job. Duties, responsibilities, and activitiesmay change at any time with or without notice.These duties may require you to frequently bend, lift, carry, twist, push, pull,reach, kneel, and may require prolonged periods of standing and/or walking.Must be able to lift, push, and pull a minimum of 50 pounds. You will betrained to perform all of these functions within the required safety guidelinesand expectations.Requirements(Preferred) Operational knowledge of Fosse PMS preferred(Preferred) Two years previous experience as a guest service/front desk agent for select service hotel with 100 rooms or morePossess a positive and upbeat personality with a desire to deliver outstanding customer service to our guestsDemonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customersMust be able to convey information and ideas clearlyMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust work well in stressful high pressure situationsMust be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessaryMust be effective at listening to understanding and clarifying the issues raised by co-workers and guestsMust be able to work with and understand financial information and data and basic arithmetic functionsAbility to perform numerical operations using basic counting adding subtracting multiplying and dividingAbility to read comprehend and write simple instructions and/or short correspondence and memosAn operational knowledge of Microsoft Office suiteMust be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidaysHolds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)Ability to participate in the creation of an enjoyable work environmentSalary Description $20 - $25 per Hour