Guest Services Manager| Total Mortgage Arena - Aeg : Job Details

In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.OverviewThe Guest Services Manager is responsible for the hiring, training, scheduling, and supervising of all Guest Services, Building Security, Parking, and Public Safety personnel; oversee 24/7 building security. Position is accountable for providing a safe and enjoyable arena environment for guests and staff.This role will pay a salary of $50,000 to $60,000.For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)This position will remain open until Dec 31, 2024Responsibilities

• Hire, train, motivate and evaluate part-time Event, Security and Parking Staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Responsible for managing the venue's 24/7 building security operations; operate the facility command center, monitor and operate closed-circuit surveillance, access control, and fire alarm systems; vets all visitors/contractors, verifies appropriate credentials and prevents unauthorized access to the premises
• Routinely patrols the property and maintains accurate notes and logs; lock and unlock doors as needed; guard property against damage and theft
• Observe facility for needed maintenance and repair; recognize and report damage and safety hazards
• Create work schedules for event staff, security, parking, and public safety personnel; delegate assignments; supervise during events and review performance
• Interact with Production Manager to ensure appropriate levels of Guest Services, Security, and Public Safety personnel are coordinated for all events
• Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry
• Assist in the control and safety of all guests that visit the facility; ensure crowd control stays at a reasonable level and assist in conflicts and emergency situations as needed
• Track, record, and report labor allocations for Department part-time staff for purposes of forecasting, benchmarking, budgeting, and event estimates/settlements
• Maintain open communications between tenants, tours/promoters, contractors, employees, and facility guests as it relates to the Security and Public Safety needs for an event
• Completes all activity logs, incident reports, repair forms, and other documents in a clear, concise, and legible format in a timely, efficient manner
• Manage the acceptance and logging of all inbound packages/parcels at Loading Dock
• Serve as facility contact for all event-related concerns and/or complaints
• Communicate any problems and proposed solutions to Assistant General Manager and General Manager
• Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed
• Act as Production Manager for events as needed; perform all related functions as required
• Perform other duties and responsibilities as assigned

Qualifications

• Bachelor's degree from an accredited college/university with major coursework in facility management, sports management, business, or related field required
• Three to five (3-5) years of increasingly responsible experience in event management in an arena, convention center, stadium, or public assembly facility; internship experience will be considered in lieu of full-time experience
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, and relevant federal, state, and local regulations
• Proficient in use of Microsoft Office programs; experience with AutoCAD preferred but not required
• Must have supervisory experience and the ability to select, train, motivate and manage staff
• Must be detail-oriented, self-motivated, have strong organizational skills and demonstrated interpersonal skills; ability to remain calm and focused in fast-paced environment and stressful situatoins
• Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously
• Ability to work independently and as part of a team
• Ability and willingness to work a flexible schedule including long and irregular hours that may vary due to functions and may include evenings, weekends, holidays, and extended number of consecutive days