Guest Services Representative - Canyon Ranch : Job Details

Canyon Ranch is the leader in Wellness Guidance. Weve been inspiring people in finding their well way of life at our world-famous resort destinations since 1979. Our guests experience lasting transformation through curated pathways that answer their wellness intentions. We deliver personal guidance from world-class experts in health & performance, food & nutrition, spa & beauty, fitness & movement, and mind & spirit that inspire proven, lasting impact on Canyon Ranch guests as they pursue their well path.

As a trailblazer and leader of the integrative wellness lifestyle, we offer immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts, a wellness retreat in Woodside, California and the largest day spa in North America at The Venetian Resort in Las Vegas.

WHAT YOULL DO AS A COLLEAGUE

At Canyon Ranch our Guest Services Representatives are the direct connect to our guests and the beginning of their transformational experience. You will make sure that each arriving guest has all the details of their stay confirmed so they can being the Canyon Ranch experience immediately. You are the source of all knowledge, from restaurant hours to the best place to enjoy a quiet moment of reflection. With all the experiences we have to offer, you will start them on their journey with everything they will need.

WHAT YOULL NEED TO BE SUCCESSFUL

You will have excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive situations with compassion and professionalism. All members of our team should develop and maintain satisfactory and effective relationships with all levels of management and staff members. Since you are the expert in your area you will need to demonstrate good judgment and the ability to maintain confidentiality. Demonstrated organizational and computer skills, you may be using word, excel and power-point at any time. Its the details that a guest remembers, your job is to be memorable.

WHAT YOULL RECEIVE AS A COLLEAGUE

• Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
• Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
• YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
• A supportive and collaborative team environment
• Opportunities for professional development and growth