Guest Services Specialist | PRN - Life Care : Job Details

Job DescriptionTITLE: Guest Services Specialist EXEMPT STATUS: Non-Exempt, PRN / On-Call RATE OF PAY: $16+ per hour We're looking for a hospitality-focused Guest Services Specialist to join our 5-star rated Long Term Care Community! At Sedgebrook, we embrace and celebrate meaningful relationships to enrich the lives of those we serve. Join us in making a difference in the community and in the lives of our residents. GENERAL SUMMARY: Oversees all of the day-to-day responsibilities at the front desk of Residential Independent Living and Radford Green, our health center. Essential Job Duties: include the following. Other duties may be assigned.

Greet and direct residents, visitors, staff and handle questions/concerns efficiently.

Operate phone system and direct calls efficiently.

Monitor reception area traffic; directing, deliveries, packages, etc.

Maintain accurate information, pertaining to residents being off campus, via the away book, away latch log and shift pass along.

Monitor Fireworks Computer and all Fire Panels and dispatches Security to appropriate locations

Monitor Accushield, vigil systems and emergency calls and alert appropriate personnel.

Call 911 when required as back up for nursing and/or security

Contact on-call physicians as needed.

Provide administrative support for various departments.

Send all residential faxes and copies.

Attendance is essential to this job. Must maintain dependability and punctuality as outlined in Sedgebrook's Attendance Policy. Must have flexibility with scheduling, with an understanding that there are no set schedules.

QUALIFICATIONS:

• High school diploma or general education degree (GED) required.
• Receptionist or office administrator experience required.
• Must be able to multi-task efficiently in a fast-paced environment.
• Must have great written and verbal communication skills.
• MS Office experience required.

LANGUAGE SKILLS: Must be able to speak conversational English to communicate with residents, visitors, family members, supervisor and co-workers. If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! EEO Employer