Guest Services Supervisor - Pilot : Job Details

Company Overview

Pilot Company is a prominent network of travel centers with over 30,000 dedicated team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division is a major supplier of fuel, operating one of the largest tanker fleets and providing essential services to oil operations in the nation's busiest basins. We pride ourselves on our extensive expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our core values and people-first culture remain unwavering. We are dedicated to serving our guests and team members alike and are committed to giving back to the community.

We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under applicable law. We encourage military veterans to apply.

Position Overview

As a Guest Services Supervisor, you will play a crucial role in overseeing store operations and team performance. We are seeking a candidate with outstanding customer service skills who can effectively address the needs of our customers and support the management team. The ideal individual will be proactive, reliable, and well-versed in store operations and our company's commitment to excellence in customer service.

Compensation: Starting pay rates range from $16.00 to $19.00 per hour.

Key Responsibilities:

• Supervise and mentor store employees to ensure optimal operations.
• Provide exceptional customer service to enhance our guest experience.
• Assist managers with daily tasks to maintain a clean and efficient facility.
• Foster a positive customer-focused culture within the team.
• Maintain knowledge of store operations and Pilot Company's standards.

Qualifications:

• Previous experience in retail operations is preferred.
• Exceptional customer service abilities and a passion for fostering a customer-centric environment.
• Proficiency in using calculators, computers, and relevant equipment.
• Strong team collaboration skills across various roles from hourly team members to vendors and corporate representatives.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Must pass a background check.

Perks and Benefits:

• Fuel Discount
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement Opportunities
• Flexible Scheduling
• Weekly Pay Schedule