Gumbo Limbo - Guest Services Specialist - P/T - City of Boca Raton, FL : Job Details

Be a part of the team that helps make the City of Boca Raton one of the best places to live, work and play! We provide world class services, parks, beaches, and public safety. This can only happen when the best, brightest, and most committed individuals come to work for our City. We encourage like-minded individuals to apply and be part of our team! Come join us #WorkforBoca

Location:

Gumbo Limbo Nature Center

Schedule:

Monday 11:30 am - 4:30 pm; Sat and Sun 8:30 am - 4:30 pm.

Evenings and holidays as required.

General Definition of Work:

Performs intermediate paraprofessional clerical work and assists with the daily operations of the community center and box office; provides customer service in a municipal office setting. Work is performed under general supervision.

* Completes lead work in box office and at front desk.

* Provides exceptional customer service.

* Provides research and analysis of various programs.

* Implements customer service training programs.

* Resolves customer issues.

* Processes customer refunds and cancellations.

* Handles token machine cash outs and money collection.

* Relays accurate information to the public.

* Acts as a receptionist, answers telephone inquiries.

* Operates standard office equipment.

* Provides tours to new staff and to the public.

* Provides back-up for ride operators.

* Creates spreadsheets to track attendance figures.

* Completes daily deposits.

* Maintains and updates customer records.

Related Tasks:

* Prepares and checks forms, records, and applications for accuracy, completeness, and conformity to established standards.

* Creates flyers, signs, posters, and other promotional materials as needed.

* Assists with special events.

* Assists with room set-ups and breakdowns.

* Performs related tasks as related.

Knowledge of:

* Standard office practices, procedures, equipment, and clerical techniques.

Skilled in:

* Microsoft Office programs, business English, spelling and arithmetic.

Ability to:

* Make arithmetical calculations and file alphabetically.

* Establish and maintain effective working relationships with associates and the general public.

* Understand and follow oral and written instructions.

* Operate basic video and audio equipment.

* Learn new computer programs.

Education and Experience:

* Any combination of education and experience equivalent to graduation from high school.

* Two (2) years of experience with Microsoft applications.

* Two (2) years of experience with cash handling.

* Two (2) years of customer service and office work experience.

Special Requirements:

* Possession of a valid State of Florida Class E driver's license with no more than six (6) points in a three (3) year period.

POST-OFFER BACKGROUND REQUIREMENTS:

The background check process for this position may include:

* Criminal Background Check

* Employment Verification

* Reference Checks

* Motor Vehicles Report (MVR) Check

* Workers' Compensation

* Physical

* Drug and Alcohol Screen