Hard Services Manager - JLL : Job Details

What this job involves: The Hard Services Manager will work with the Area Managers and/or Property Managers in overseeing the delivery of maintenance and repair services. Will work with the Facility Manager in the management and operation of the properties as directed by the clients and inaccordance with the standards and procedures of JLL. Our goal is to provide our clients with the highest level of client service available. Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience. In addition, this individual will have the responsibility of ensuring applicable business information/work order data is stored and maintained to help support business decisions when needed. Collects data and runs basic and advanced reports as directed. Provide vendor support to assist with work order management and invoicing issues, tracks and records invoice status to assure timely payments. Ensure client satisfaction KPI's are met with delivery of contracted services and provide a role in monitoring and increasing customer satisfaction. Thus, this position requires a clear communicator, both verbal and written. An organized individual, with effective time management skills, that can demonstrate a willingness to learn and adapt.

What your day-to-day will look like:

• Manage the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety equipment and systems.
• Understands the engineering design and operational aspects of building systems and equipment and ensure building systems are maintained to an industry reliably and efficient state.
• Foster a culture of proactive behavior by inspecting buildings and all related infrastructure for preventative repairs.
• Monitor and review WO metrics and preventative maintenance and determine dates and duration to complete WO's and communicates with work order requesters.
• Estimates the labor resources required for completion of a WO, estimates and reviews work order invoice of labor costs, materials, non-stock material purchase requisitions and external resources required for completion of WO.
• Assists in the management of the operating budget.
• Assists in the completion of the building audits.
• Assist the FM in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly.
• Recommend continuous quality improvement practices.
• Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.
• Work with subs and contractors to complete assigned work.
• Coordinates the teamwork schedule to ensure the most effective use of team resources and timely completion of all pre-planned and corrective work.
• Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary.
• Ability to interact on a daily basis with key stake holders
• Comply with all safety procedures, maintaining good housekeeping and safety of work areas.
• Recognize danger and safety hazards and propose methods to eliminate them.
• Maintain compliance to State, County, or City Ordinances, Codes, or Laws.
• Must complete all required safety trainings as scheduled.
• Ability to effectively manage a team of 6-8 across two locations.

Work Schedule:

• Monday - Friday: On-site presence required during regular business hours
• Off-hours on-call availability
• Must be able to receive and respond to calls outside of regular business hours
• Prepared for immediate response to emergencies, including after-hours, weekends, and holidays

Desired or preferred experience and technical skills:

• Bachelor's degree and/or equivalent work experience in Facilities Management, Maintenance Management or Property Management preferred.
• Minimum of two years of facility management experience in a GXP environment preferred.
• Extensive building systems knowledge, preferably with a CMMS, including Siemens, BMRAM and Corrigo.

Required Skills and Experience:

• 5+ years of technical experience in all aspects of building engineering with a strong background in technical aspects of HVAC, plumbing, electrical equipment, repair and maintenance and overall system design and application.
• Must possess and maintain a valid state driver's license
• Read and comprehend complex building drawings and systems.
• Knowledge of building systems and technical skills (mechanical, electrical and HVAC systems).
• Requires advanced Microsoft Office skills, Excel, Word, PowerPoint skill and other microprocessor-based office equipment and have computer and mobile (Smartphone) skills for CMMS, email, MS Office, TEAMS, Safety training, Sourcing, etc.
• Ability to interact with clients, both internal and external.
• Ability to effectively present information.
• Requires knowledge of financial terms and principles.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
• Must have strong Teamwork, Ethics, and Excellence (JLL core behaviors).
• Ability to respond to emergencies 24/7
• Position is on-site full time with no work from home ability.

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