Hardware Support - Synectics : Job Details

Duties :

• Installation / decommission of infrastructure hardware including servers and network equipment in both MDF of field sites and data centers.
• Provide Hands and Feet support for all hardware equipment.
• Conduct daily maintenance and reporting.
• Coordinate with Vendors for maintenance and escorts.
• Maintain infrastructure lifecycle & equipment inventory.
• Problem diagnosis, troubleshooting and resolution for workstation Hardware and Software under time constraints.
• Must be willing to learn about the clients' business and processes.
• Support new distributed Application projects and operations.
• Prepare business and technical documentation.
• Tasks associated with the identification, deployment, and support of Infrastructure technologies to support business requirements.
• Coordinates with users to determine requirements, analyze business problems, identify technology options, and define detailed specifications of technology solutions.
• Applies analytical skills to design, implement and support medium sized projects or portions of larger projects.

Qualifications:

• Minimum Degree Required: Completed High School (Diploma or GED)
• Associate or Bachelor's degree in computer science or a related field preferred.
• Additional network certifications are a plus
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to review, update and create Knowledge Based Articles and Process Documents.
• Proficient at managing and escalating incidents that are assigned to the Network Operations Center.
• Hands on experience trouble shooting or installing Network equipment.
• Building relationships inside and outside the organization.
• Skills:
  • RELATIONSHIP BUILDING
  • COMPONENT TROUBLESHOOTING
  • TECHNICAL DOCUMENTATION
  • MAINTENANCE
  • OPERATIONS
  • NETWORK OPERATIONS CENTER
  • DECOMMISSION
  • DEPLOYMENT
  • INVENTORY
  • Juniper Switches
  • Cisco
  • Languages: English( Speak, Read, Write )

Benefits: Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.