Harley Davidson Motorclothes Sales Saturday to Sunday - Temecula Harley-Davidson : Job Details

Qualifications

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

• Move throughout the company facility for most of the shift.
• Spend time indoors in air-conditioned areas.
• Sitting: on a regular basis
• Standing: on a regular basis
• Walking: on a regular basis
• Bending, twisting and/or stooping: on a regular basis
• Kneeling and/or Squatting: on a regular basis
• Lifting: 25 lbs to 50 lbs on a regular basis
• Reaching and/or lifting overhead: on a regular basis
• Climbing: stairs
• Repetitive hand/finger movement: on a regular basis
• Grasping/grabbing with hands: on a regular basis
• Pushing and Pulling: infrequently

Expectations

• General Expectations:
  • Devote himself/herself to ensuring satisfaction to customers.
  • Determine management, production, and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow-through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state, and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend, and holiday work hours as required.
• Job-Specific Expectations:
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
  • Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials, and sales.
  • Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
  • Let customers know when back-ordered items or special orders have arrived.
  • Be able to work with multiple customers at once while providing individual customer satisfaction.
  • Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales.
  • Be polite and friendly and greet customers promptly.
  • Offer all customers exemplary customer service.
  • Be precise and timely with service at the cash register.
  • In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
  • Assist General Merchandise Manager to achieve General Merchandise retail sales goals.
  • Attend pertinent training and stay current with merchandising trends and inventory control issues.
  • Participate in periodic inventory of all merchandise.
  • Design interesting, well-structured presentations that attract customers.
  • Keep customer mailing lists up to date.
  • Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
  • Help with the organization, set-up, and presentation of special events such as fashion shows and other activities.
  • Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise.

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