HCEC Intake Assistant/Receptionist - South Middlesex Opportunity Council : Job Details

Summary: Responsibilities will include greeting clients at the City of Marlborough Human Services office front desk, assessing client needs, performing brief housing counseling, referring clients to appropriate HCEC and/or SMOC programs as well as assisting with the daily operations of the Marlboro satellite office in Marlborough. Provide administrative support to the HCEC team and function as a member of the SMOC front desk staff group.

Why Work for SMOC?

+ Flexible schedule, work/life balance and a 35-hour work week.

+ Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

+ Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

+ Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

+ Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

+ EyeMed Vision Insurance

+ 403(B) Retirement Plan with a company match on day one.

+ Additional voluntary benefits including - additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

+ Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

+ Respond and perform triage with walk-ins at 255 Main St. Room 113, Marlborough including families facing a housing crisis.

+ Conduct brief counseling sessions for HCEC clients.

+ Assist Marlborough Program Supervisor with clients' appointments; gather required forms and documents, and recertification applications for Fuel Assistance.

+ Respond to client inquiries for Fuel Assistance via telephone; refer clients as appropriate

+ Provide initial information and referrals (I&R) for community-based resources such as childcare, education, job-training, fuel assistance, behavioral health, food, transportation, legal advice, medical care, counseling, parenting skills, and other services.

+ Collect CSBG demographic data by completing CMS intake (online) for every client seeking assistance; and report on all referrals made thru CSBG Intake.

+ Share information about HCEC's housing and financial literacy workshops.

+ Provide individuals and families general information on local housing opportunities and applicaton processes.

+ Maintain accurate client records by following HCEC filling system, collecting client documents, making copies and providing administrative support as needed.

+ Participate as a member of HCEC team; attend all staff meetings and trainings, as required.

+ Participate as a member of the City of Marlborough Human Services team, attend required meetings as necessary.

+ Participate as a member of Family Emergency Services team; attend all staff meetings and other trainings, as required.

+ Serve as back-up for the Marlborough Program Supervisor at the Marlborough office to triage and provide information and referrals to walk in clients and to conduct Fuel assistance applications.

+ Provide assistance to United Way during food pantry/clothes bank days; also during holiday season with receiving donations, as needed.

+ Link clients to SMOC components for additional services.

+ Assist HCEC Team with utility negotiation and file processing as needed.

+ Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Communicate effectively with clients and staff in other areas.

+ Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

+ Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

+ Other duties as assigned.

Knowledge and Skill Requirements:

+ Associates Degree in social services discipline or 2 years of direct-care/social service experience, or 3 years of experience performing customer service.

+ Experience providing services to low-income consumers

+ Strong oral and written communication skills in English; bilingual in Spanish strongly preferred

+ Working knowledge of Microsoft Office applications, Internet search, and E-mail

Organizational Relationship: Directly reports to HCEC Program Supervisor - Marlborough. Direct reports of this position are n/a. Indirect reports to HCEC Director and HCEC Intake Supervisor.

Physical Requirements: Ability to lift a maximum of 25 lbs. Ability to drive.

Working Conditions: As part of the responsibilities of this position, the HCEC Intake Assistant / Receptionist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Monday - Friday ; 9am-2pm

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