Head of Client Engagement-Topco - Symphony Industrial AI : Job Details

Introduction

SymphonyAI Retail/ CPG is now hiring a Head of Client Engagement to join our team!

You will have full accountability for leading retailer and CPG engagement for a customer-centric retailing program that spans multiple U.S. regional grocers. The successful candidate will quickly establish yourself as a trusted advisor for your retail clients while motivating a team of Insight Coaches to sell Symphony AI solutions to CPG partners and drive retailer engagement.

Critical for success in this role is the ability to build strong client relationships, instill sales discipline, and effectively coach a team, while generating actionable insights that drive both strategic and financial value for your clients. You will champion the use of shopper insight and Symphony AI's proprietary insight solutions while working collaboratively with colleagues from across SymphonyAI to accomplish the objectives of the program.

What You'll Do:

• Build strong relationships with senior executives for your portfolio of retailers and provide thought leadership on the effective use of shopper data.
• Provide leadership for a team of Insight Coaches who are responsible for (1) working with their assigned retailers to drive actionable insight, and (2) selling insight solutions to their assigned CPG partners.
• Lead collaboration between partnering CPGs and your portfolio of retailers to drive business growth against current and emerging business issues.
• Oversee delivery of identified analytical needs for your clients.
• Identify and pursue new opportunities to grow SymphonyAI's customer-centric retailing business within your current grocery retail client base.
• Develop, coach, motivate, energize, and inspire team members to achieve their objectives.
• Actively partner with the SymphonyAI product organization to improve solutions and collaborate with other client leaders on knowledge sharing.

What You Need:

• Deep knowledge of data-driven decision-making and leveraging customer insights in a fast-moving consumer goods retail environment.
• Strong client relationship management skills and ability to collaborate across all levels of the organization.
• Minimum 10 years FMCG experience working at the VP or Director level for a customer data or insight service provider.
• Proven history of success in selling services to CPGs leading to over-achieving sales quotas and targets.
• Demonstrated ability to lead a large, regionally dispersed team.
• Experience working across Merchandising (Assortment, Pricing, Promotion, Placement, and Loyalty), Category Management, and Shopper Insights.
• Proven track record in driving activation of shopper insights that delivered measurable business results.
• Understanding of the business strategies and tactics employed by both CPG and FMCG retailers.
• Excellent consultative, communication, and project management skills.
• MS Office – proficient with Word, Excel, PowerPoint.
• Bachelor's degree required with concentration in Marketing or Business. MBA preferred.
• Direct experience working within a retailer (not just as a vendor/supplier to the retailer) is highly desired.

About Us:

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

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