Head of Compliance (Programme) - Digicel Group : Job Details

Date: Jul 24, 2024

Location: Kingston, JM, WI

Company: Digicel

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel's world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

In this role, you will be responsible for the day-to-day management and oversight of the compliance function within the Digicel Group. Overall, the role involves creating, implementing and/or enabling policies, procedures, controls and practices that are geared towards effectively preventing, detecting and responding to ethics and compliance risks.

Main Duties and Responsibilities:

• Under the supervision of the Chief Compliance & Cybersecurity Officer (CCCO), design, implement and manage an effective compliance program to prevent, detect and respond to potential violations of law, regulation, or company policies.
• Oversee or conduct comprehensive risk assessments to identify, prioritize and help mitigate ethics and compliance risks.
• Review, update, create and/or implement relevant policies and procedures outlining applicable regulatory requirements, guidance, and ethical standards.
• Ensure that changes to law or regulation are reflected in policies and procedures.
• Review, update, create and provide training and communications to raise awareness about applicable regulatory requirements, policies, guidelines and ethical standards.
• Coordinate and work with business on corrective actions resulting from audits, risk assessments, or raised concerns.
• Provide legal and regulatory advice to senior executives and stakeholders on compliance ethics and compliance matters affecting the company.
• Monitor and interpret the legislation, guidance and industry standards applicable to the company.
• Analyze the impact of legislative changes on the Group's operations and services.
• Help facilitate a culture where employees feel empowered to raise ethics and compliance concerns without fear of retaliation.
• Conduct internal investigations related to ethics and compliance matters.
• Establish and maintain monitoring systems to track and report on compliance issues. Prepare regular reports for senior management and relevant stakeholders.
• Communicate compliance expectations to employees, executives, and the Board of Directors. Provide regular updates on compliance initiatives and performance.
• Build positive working relationships with other key control functions and business leadership.
• Ensure that new products or processes and changes to products and processes are done in compliance with all applicable laws and regulations.
• Oversee and manage regulatory exams and audits.
• Other tasks as deemed appropriate by CCCO.

Academic Qualifications and Experience Required:

• At a minimum: bachelor's degree. Preferred: post graduate degree (e.g. MA, MS, MBA) or law degree (LLB, LLM or JD).
• A minimum 10 years experience in law, compliance, internal audit or governance.
• Excellent interpersonal skills, with the ability to work well with a wide variety of stakeholders in a multilingual, international environment.
• A proactive and highly organised approach to managing multiple and competing priorities within a fast-paced working environment, maintaining attention to detail within strict deadlines.
• A confident yet diplomatic approach exhibiting strong professionalism at all times with colleagues and externally.
• Advanced negotiation and conflict management skills.

Functional Skills and Abilities:

• Exceptional interpersonal, verbal, and written communication skills.
• Excellent capability to build effective business relationships.
• Excellent planning, organizing, and problem-solving skills.
• Detail oriented.
• Autonomous.
• Flexibility and adaptability.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required.