Head of CRM & Loyalty - Wolseley Group : Job Details

Head of CRM & Loyalty

Wolseley Group

Job Location : Warwick,RI, USA

Posted on : 2024-10-15T22:20:19Z

Job Description :

Time left to apply: End Date: October 16, 2024 (10 days left to apply)

Job Requisition ID: JR111070

Competitive Salary + Car Allowance + Bonus

So, who are we? We are part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

We are recruiting an interim Head of CRM & Loyalty based in our Warwick office (3 days a week, 2 days remote). This will be a 12-month fixed term contract position.

Responsibilities:
  • Own the CRM Strategy across all brands in line with company and divisional goals.
  • Own our PlumbPro loyalty programme, taking the lead cross-functionally to ensure the programme delivers against its acquisition and growth targets.
  • Own the roadmap for CRM development, working closely with IT and Digital teams to ensure we are building capabilities in line with business needs.
  • Champion the use of data analytics and insight to inform actionable plans; working with IT and Finance partners and team members to develop data modelling and segmentation capabilities.
  • Partner with Marketing, Sales, IT, Operations and Digital teams to continually improve the customer journey and ensure the seamless integration of CRM within the sales and marketing funnel.
  • Lead, mentor and develop a team of CRM and Loyalty professionals, fostering a culture of collaboration and continuous improvement.
    • Qualifications:
  • Strong understanding and experience of working within CRM, customer acquisition, customer segmentation, retention and loyalty strategies with experience of driving initiatives across the full customer lifecycle.
  • Understanding of marketing principles and brand awareness.
  • Salesforce knowledge is highly advantageous or familiarity with other CRM platforms.
  • Strong leadership skills, experience driving and motivating a team.

    • Also, did we mention? In addition to annum salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, free parking, onsite canteen and access to a great range of online and high street discounts.

    We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

    About Us

    The Wolseley Group is a leading plumbing, heating, cooling and infrastructure trade specialist merchant, which employs over 5,500 people across the UK and Ireland, spanning 10 brands.

    Through our offices in Warwick and Ripon, our three distribution centres and our network of over 550 branches, our people work together to provide exceptional service to our customers every day.

    We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.

    #J-18808-Ljbffr
    Apply Now!
    Similar Jobs ( 0)
    -- View More Similar Jobs --