Head of Customer Success - Layer Health : Job Details

Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare. Our LLM-powered platform is solving chart review once and for all, across use cases. For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology. Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak. Layer Health's diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.We're currently hiring a founding Customer Success Lead to build our CSM operational framework and build meaningful relationships with our customers.You can expect to:

• Own and build a scalable strategy for new customer onboarding, implementation, go-live deliverables
• Help manage and oversee customer relationships; create meaningful partnerships and strategic growth/account development opportunities
• Handle client demos for prospects and current clients
• Identify and navigate new pilot opportunities (will not be true upsell from compensation perspective)
• Work alongside Product team to manage project-based deliverables
• Collaborate with Product and Engineering to share client/user feedback with regards to product successes / areas of improvement

We look for:

• 3-5 years of previous Customer Success experience within the healthcare domain
• Ideally 2-3 years building Customer Success operations and processes at an early stage health tech company with hospitals / health systems as their primary user base
• Effective oral and highly visual written communication skills with the purpose of bringing clarity to complexity and communicating to inform and influence across cross-functional teams and leadership.

Expected compensation range for this role is $150,000 - $180,000 / year, in addition to stock options. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time. If your compensation requirement is greater than our posted salary ranges, please still consider applying to our role. We will make a determination as to whether an exception can be made. If you are excited about this role, we encourage you to apply even if you don't feel that you meet every single requirement. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways. We welcome diverse perspectives, rigorous thinking, and fearlessness in challenging the status quo. Layer Health is committed to fostering an environment of inclusion that is free from discrimination. We are an Equal Opportunity Employer where employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.Join us and help us transform healthcare with AI.