Head of Customer Success - S&P Global : Job Details

Head of Customer Success Overview: The Head of Customer Success is a critical leadership position responsible for driving strategies that enhance the adoption of index funds affiliated with S&P DJI while increasing revenue wallet share through strategic channel engagement. This role focuses on cultivating strong client relationship management with Strategic Accounts on a global scale and will report directly to the Head of Strategic Partnerships. The successful candidate will be tasked with developing a high-performing Customer Success team and ensuring effective cross-departmental collaboration to achieve organizational objectives. Key Accountabilities & Deliverables: Develop and lead the Customer Success Management team Define and implement a Customer Success Management framework, with a strong emphasis on revenue growth, client engagement, and optimal utilization of resources. Establish and maintain robust key performance indicators (KPIs) and return on investment (ROI) measures to ...Customer, Management, Client Relations, Retail, Revenue, Strategic, Distribution